Avast block Visa Payment

system · 2015-05-19T18:24:42.000Z

Hi,
When I try to do a transaction on ViaRail.ca Avast block the payment part that is done using VISA authorization.
If I turn off Shield it works.
If shield is on it doesn’t work.

Can I add ViaRail.ca or reservia.viarail.ca to a trusted website list?
How can I do my transaction without disabling avast?

Regards

F

bob3160 · 2015-05-19T18:56:49.000Z

I’ve notified Avast. If the site is safe it should be fixed. If not, hopefully Avast will let us know.

lukas.hasik · 2015-05-19T20:08:35.000Z

fboucheros post:1:

Hi,
When I try to do a transaction on ViaRail.ca Avast block the payment part that is done using VISA authorization.
If I turn off Shield it works.
If shield is on it doesn’t work.

Can I add ViaRail.ca or reservia.viarail.ca to a trusted website list?
How can I do my transaction without disabling avast?

Regards

F

I tested that however it seems to work for me - see screenshot. I didn’t get to real payment as I really don’t need a ticket. Would you mind to “turn on” debug logging - “Setting > General > Maintenance > Enable Debug logging” and then please reproduce the issue. And last step is to generate support package - https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle

thank you

system · 2015-06-08T10:13:38.000Z

Done.

File: G70VQ
Ticket ID:GYQ-466-27102

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