Avast blocked upgrade program

Viruses and worms
1

Avast antivirus blocks upgrade of a product that I have installed on a pc, it reports that the .exe file is infected with IDP.ALEXA.53

I sent the file to the Avast service I did not receive a response,

it also reports that the same virus has always infected the file ASCService.exe (the installed product) I performed a complete scan with Avast on the whole pc that did not find any viruses

Is it a false positive? how do you proceed in these cases?

ths

2

Test the file at VT (https://www.virustotal.com) and post the link to the result here.

3

Could have landed on your computer downloading free programmes, as free games,
bundled with SeaMonkey, Plants vs. Zombies, EasySpeedUpManager2 and other free games.

Idp.alexa51 could also be a trick by malcreants to infect you with other malware, so abusing a particular av-FP.
This has happened in the Brazillian malware-arena a.o.

A tool to do an additional scan with in this case is MBAM = malwarebytes-anti-malware.

polonus

4

thanks this the link of execution of Virus total, I don’t know if you reach

https://www.virustotal.com/gui/file/b1a7d1bacd550f70947719266617d98f63eddbca7b6eb0064c8f4505e8f5f133/detection

5

Is the virus with final numbers 53 is the same as 51? i haven’t downloaded free games my games are downloaded from steam

I sent the infected files to the SW manufacturer support (IoBit) they confirmed they are clean and that they contacted Avast to handle false positive, is it possible?

I added exception on the files then I would not like to find surprises

ths

6

https://www.howtogeek.com/232791/pups-explained-what-is-a-potentially-unwanted-program/

I sent the infected files to the SW manufacturer support (IoBit)
https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/

https://www.malwarebytes.com/pup/

https://www.computerworld.com/article/2468070/iobit-accused-of-stealing-from-malwarebytes.html

7

Hi lanonna,

You got this detection, because you work avast av in so-called PUP-mode.
And then it detected this PUP a.k.a. potentially unwanted program.
Just unwanted for those that get it without consciously downloading it and knowing what it is and what it does.

If this is so in your case, you can set an exclusion to that programme.

polonus