AVAST blocking browser and email

system · August 26, 2010, 11:04am

Hello All,
I have had AVAST since it first came out and love it, but for some reason it has been acting oddly on my computer.
I have a Windows 7 OS, i5 chip-set computer
Every time AVAST updates the virus definitions, my browser (Firefox), and Outlook become disabled. The only way to get them going again is to reboot the system. I have been through tech support with my ISP, (Fios) and I am able to ping yahoo.com, etc when the browser is not working so I know that I have a steady internet connection. I tried using IE (yuk), and it would not connect either. I ran a complete scan on my system and found nothing. I have removed AVAST and put another AV on my machine, checked it for viruses in safe mode, but nothing. I have since put AVAST back on but still have the same issue. I even disabled the auto update on the definitions to see if that would help, but when the little window comes up on the right requesting action, my browser and email go offline. I have Googled this problem and it seems to be a ghost issue many people are having and there are a multitude of ways to fix it, but so far none of them have worked for me. I was hoping maybe someone here could shed some light on it.
Thanks in advance.

Lisandro · August 26, 2010, 12:00pm

Hmmm… not so easy to troubleshoot…

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

Which was your other antivirus and the one before avast?
I suggest an installation from scratch:

Download the latest version of avast! Uninstall Utility and save it.
Download the latest avast! version and save it.
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro.
Check and post the results.

system · August 26, 2010, 12:27pm

06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\whitelist.db (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\whitelist.db
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_el.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_el.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_java.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_java.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_js.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_js.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx4.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx4.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx95.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx95.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_o7.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_o7.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_ob.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_ob.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_pe2.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_pe2.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_swf.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_swf.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_tx.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_tx.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_u.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_u.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_w6.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_w6.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_wh.dat (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_wh.dat
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\algo.dll (4)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\algo.dll
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\def.ini (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\def.ini
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\certs.map (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\certs.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_java.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_java.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_js.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_js.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx4.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx4.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx95.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_mx95.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_o7.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_o7.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_swf.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_swf.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_w6.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_w6.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\db_xtn.map (20000)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\db_xtn.map
06:45:50 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\list_i.txt (2)
06:45:50 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\list_i.txt
06:45:50 min/pkg vps: preparePool C:\Program Files\Alwil Software\Avast5\defs\10082600\l_idx.map, ok
06:45:50 min/pkg vps: preparePool C:\Program Files\Alwil Software\Avast5\defs\10082600\s_idx.map, ok
06:45:50 min/pkg vps: preparePool C:\Program Files\Alwil Software\Avast5\defs\10082600\sl_idx.map, ok
06:45:50 min/pkg vps: Create file C:\Program Files\Alwil Software\Avast5\defs\10082600\lshe3.map, ok
06:45:50 min/pkg vps: Create file C:\Program Files\Alwil Software\Avast5\defs\10082600\acshort.map, ok
06:45:50 min/pkg vps: event Global\vpsNew.sig set
06:45:50 vrb/sys Delete on reboot(C:\Windows\system32\AvastSS.scr)
06:45:52 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
06:45:52 nrm/pkg Retries: total 0, files 0, servers 0
06:45:52 vrb/fil NeedReboot=true
06:45:52 vrb/sys Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast5\Setup\reboot.txt)
06:45:52 vrb/fil MoveFileEx(C:\Windows\system32\AvastSS.scr, NULL)
06:45:52 vrb/fil MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast5\Setup\reboot.txt, NULL)
06:45:52 min/gen Return code: 0x20000000 [Something done]
06:45:52 min/gen Stopped: 26.08.2010, 06:45:52

I have tried the removal, reinstall many times in the past few months. My other AV was PC Tools. I had a one year subscription with them that expired, so I went back to AVAST after removing the old AV. At the time I also had Windows Vista. I could not find a solution to the problem, so I bought the Windows 7 32 bit upgrade and installed it with a fresh install of AVAST and the problem still exists. But at least I am sure it is happening when AVAST has either updated the virus definitions, or attempts to update the definitions when I disable the auto feature.

Thanks for the help.

system · August 26, 2010, 12:28pm

06:45:48 min/gen Started: 26.08.2010, 06:45:48
06:45:48 min/gen Running setup_ais-252 (594)
06:45:48 nrm/sys Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
06:45:48 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2054416/2097024K free
06:45:48 vrb/sys Computer WinName:
06:45:48 min/sys Windows Net User: SYSTEM
06:45:48 min/gen Cmdline: /refresh /noreboot /updatevps /verysilent /session “0” /limitcpu
06:45:48 vrb/gen Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
06:45:48 min/gen Old version: 252 (594)
06:45:48 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
06:45:48 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a04604 (215585M free)
06:45:48 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
06:45:48 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (215585M free)
06:45:48 nrm/int SYNCER: Type: use IE settings
06:45:48 nrm/int SYNCER: Auth: another authentication, use WinInet
06:45:48 vrb/pkg Part prg_ais-252 is installed
06:45:48 vrb/pkg Part vps_win32-10082600 is installed
06:45:48 vrb/pkg Part setup_ais-252 is installed
06:45:48 vrb/pkg Part jrog-a7 is installed
06:45:48 vrb/pkg Part jrog2-5 is installed
06:45:48 vrb/gen LoadState: Edition=1
06:45:48 min/gen Old version: 252 (594)
06:45:48 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
06:45:48 min/gen GUID: 807fae84-1a57-4d27-a03d-65eefd30ffa0
06:45:48 vrb/gen Entering:UpdateInstallPackages
06:45:48 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
06:45:48 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
06:45:48 vrb/pkg LoadPartInfo: jrog2 = jrog2-5 returned 00000000
06:45:48 vrb/pkg LoadPartInfo: program = prg_ais-252 returned 00000000
06:45:48 vrb/pkg LoadPartInfo: setup = setup_ais-252 returned 00000000
06:45:48 vrb/pkg LoadPartInfo: vps = vps_win32-10082600 returned 00000000
06:45:48 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
06:45:49 vrb/pkg ArePartsInstallable: 1
06:45:49 min/pkg vps version 10082600
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\Sf.bin (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\Sf.bin
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\dllcc.dat (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\dllcc.dat
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\ArPot.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\ArPot.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswAR.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswAR.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswBoot.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswBoot.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCleanerDLL.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCleanerDLL.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnBS.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnBS.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnIS.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnIS.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnOS.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswCmnOS.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswEngin.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswEngin.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswRawFS.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswRawFS.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\aswScan.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\aswScan.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\exts.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\exts.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\fwAux.dll (4)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\fwAux.dll
06:45:49 min/pkg vps: going to extract C:\Program Files\Alwil Software\Avast5\defs\10082600\list_d.txt (2)
06:45:49 min/pkg extracted file C:\Program Files\Alwil Software\Avast5\defs\10082600\list_d.txt
06:45:49 min/pkg vps: ExtractFilesFromPackage(vps_win32-2a6.vpx) returned 0x00000000
06:45:49 min/pkg vps: OpenPackage(vps_32-292.vpx) returned 0x00000000

Lisandro · August 26, 2010, 1:14pm


[quote="jackarnd post:3, topic:643145"]
I had a one year subscription with them that expired, so I went back to AVAST after removing the old AV. At the time I also had Windows Vista. I could not find a solution to the problem, so I bought the Windows 7 32 bit upgrade and installed it with a fresh install of AVAST and the problem still exists.
[/quote]
No problems with your log.
Which was your old antivirus?

06:45:48 nrm/int SYNCER: Type: use IE settings


Set "No proxy" into avast update settings and test.

system · August 26, 2010, 1:17pm

The PC Tools Suite. Spyware Doctor with Anti-virus, Internet Security, and Registry Mechanic.

Lisandro · August 26, 2010, 1:25pm

The conflict with avast is evident and you’ll have problems… Uninstall it.

system · August 26, 2010, 1:27pm

It has been uninstalled for a long time. I uninstalled it before I upgraded to Win 7, then did a complete new install of AVAST.

Lisandro · August 26, 2010, 1:33pm

Remove the avast entries for PcTools firewall, boot. Allow avast again on next boot. Post the results.

system · August 26, 2010, 1:38pm

Umm, don’t have the PC Tools Firewall any longer. I am not sure what you are asking.

system · August 26, 2010, 2:07pm

Ran a Malwarebytes scan, here is the log, maybe this will fix it. I will follow up next time AVAST updates.
Malwarebytes’ Anti-Malware 1.46
www.malwarebytes.org

Database version: 4483

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/26/2010 10:04:50 AM
mbam-log-2010-08-26 (10-04-50).txt

Scan type: Full scan (C:|)
Objects scanned: 387878
Time elapsed: 1 hour(s), 28 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AppDataLow\HavingFunOnline (Adware.BHO.FL) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\M5T8QL3YW3 (Trojan.FakeAlert) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\QZAIB7KITK (Trojan.FakeAlert) → Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) → Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\m5t8ql3yw3 (Trojan.FakeAlert) → Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.StartPage) → Bad: (http://bing.zugo.com/?cfg=2-76-0-WhW1) Good: (http://www.google.com) → Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:$Recycle.Bin\S-1-5-21-102224613-805147501-2308373947-1000$R7U9BMV.exe (Trojan.DownLoader) → Quarantined and deleted successfully.
C:\Windows\Tasks{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) → Quarantined and deleted successfully.
C:\Windows\Tasks{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) → Quarantined and deleted successfully.

system · August 26, 2010, 11:06pm

Well, that didn’t work for very long. Got past a virus definition update for about an hour, but then Firefox and Outlook stopped working again. Anyone have any other thoughts on this weird problem?

AVAST blocking browser and email

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