avast blocking epictory, reduled etc - Is my computer infected?

Hi, Avast is continually blocking the above URL.s I am concerned my computer is infected with something nasty. I have followed all of the information posted regarding scans, malware checks etc.

Logs are attached.

I hope you can help.
Thanks Nicole

hey and welcome to the avast forum. can you provide us with a picthure of what avast give you it would be good. second avast have protet you from the infection but there is still some element that need to be removed. and that will a malware expert help you with when one is online later today :slight_smile:

Hi, yes, I will. Next time it pops up I will grab a screenshot.
Thanks

if you have not rebooted since the popup … right click avast tray icon and select show last popup

Hi, copy of Avast message re reduled.info files being blocked.
thanks

and another one…

Let me know if this stops it

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = ?type=hppp HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page = web/?type=dspp&q={searchTerms} HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = ?type=hppp HKU\S-1-5-21-1173605185-789654965-2414076219-1001\Software\Microsoft\Internet Explorer\Main,Start Page = ?type=hppp SearchScopes: HKLM-x32 -> {c701def8-c53d-4778-b4c4-2fc607a38c20} URL = https://blekko.com/ws/?q={searchTerms}&source=149e2f4c SearchScopes: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://istart.webssearches.com/web/?utm_source=b&utm_medium=key7&utm_campaign=install_ie&utm_content=ds&from=key7&uid=TOSHIBAXMQ01ABD100_63RGPSR3TXX63RGPSR3T&ts=1422357024&type=default&q={searchTerms} SearchScopes: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> {2023ECEC-E06A-4372-A1C7-0B49F9E0FFF0} URL = http://istart.webssearches.com/web/?utm_source=b&utm_medium=key7&utm_campaign=install_ie&utm_content=ds&from=key7&uid=TOSHIBAXMQ01ABD100_63RGPSR3TXX63RGPSR3T&ts=1422357024&type=default&q={searchTerms} SearchScopes: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> {c701def8-c53d-4778-b4c4-2fc607a38c20} URL = https://blekko.com/ws/?q={searchTerms}&source=149e2f4c SearchScopes: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> {E733165D-CBCF-4FDA-883E-ADEF965B476C} URL = http://istart.webssearches.com/web/?utm_source=b&utm_medium=key7&utm_campaign=install_ie&utm_content=ds&from=key7&uid=TOSHIBAXMQ01ABD100_63RGPSR3TXX63RGPSR3T&ts=1422357024&type=default&q={searchTerms} SearchScopes: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> {F402ADF7-FFDB-4D57-9841-3370CBDC3D68} URL = http://istart.webssearches.com/web/?utm_source=b&utm_medium=key7&utm_campaign=install_ie&utm_content=ds&from=key7&uid=TOSHIBAXMQ01ABD100_63RGPSR3TXX63RGPSR3T&ts=1422357024&type=default&q={searchTerms} BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} -> No File BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll No File Toolbar: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File Toolbar: HKU\S-1-5-21-1173605185-789654965-2414076219-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File FF Homepage: ?type=hppp 2015-02-06 14:00 - 2015-02-06 14:00 - 00000000 __SHD () C:\Users\Nicole\AppData\Local\EmieUserList 2015-02-06 14:00 - 2015-02-06 14:00 - 00000000 __SHD () C:\Users\Nicole\AppData\Local\EmieSiteList 2015-02-06 14:00 - 2015-02-06 14:00 - 00000000 __SHD () C:\Users\Nicole\AppData\Local\EmieBrowserModeList 2015-01-27 22:09 - 2015-02-21 18:59 - 00000000 ____D () C:\ProgramData\8d70214e000077e9 AlternateDataStreams: C:\Users\Nicole\Documents\Kaitlyn birth certificate.jpeg:3or4kl4x13tuuug3Byamue2s4b AlternateDataStreams: C:\Users\Nicole\Documents\Kaitlyn birth certificate.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

fixlog.txt attached.

AdwCleaner file attached.
Thanks!

Could you confirm the alerts have now ceased

Hi, yes they appear to have ceased. When I right-click on the Avast icon, it shows no pop up messages.

Thanks so much!

:slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

Thanks for the help. Much appreciated.
Cheers

:slight_smile: