Avast blocking internet access?

Avast Free Antivirus / Premium Security
21

I generated a support log with the tool, in case that’s what you’re looking for. In the meantime, I also captured some ping data. While Avast was doing this, I would get a weird delay on pings every 6 seconds or so (see first screencap).

Then when things really went to crap, I was losing packets left and right (see second screencap).

I uninstalled Avast, had to reboot (so maybe that had something to do with it)… but as you can see the pings are clean and easy after that’s done.

I have the support tool log and ZIP, though I don’t see anything of use in there (the ZIP gives errors when unzipping… WTF). REALLY getting frustrated with this crap.

EDIT: One more thing, as it was asked before - CPU usage isn’t spiking during these times. I know that was a problem in the past (which I also experienced) but that is not happening now…

22

Hi apurohit8,

Did you get any help from Avast or just uninstalled the program?

I have exactly the same symptoms and already reported the problem to Avast, but I didn’t get any answer. :-\

23

Better to create your own new topic, rather than open one that is over two years old.

Give more details on your system and operating system, avast version and build other security software, e.g. your firewall, etc.

24

Maybe it’s better, but all problems are exactly the same.
I have Win7 64bit / Intel Core i7-4770, 16 GB, 512GB SSD / Avast Free version 21.5.2470 (build 21.5.6354.679) UI 1.0.646/ Firefox, uBlock Origin/ Windows firewall/ no other running security software/ installed Malwarebytes Free 3.6.1

25

First much changes in over two years and most crucially the Avast Program, so it is taking a big leap to assume it would be the same after more than two years.

Second your question was directed to ‘apurohit8’ who hasn’t been active in the forums since 04 January 2019, a year after his post. I can only assume that it was resolved for him or I guess he wouldn’t have been active a year later if it weren’t.

Have you tried any of the suggestion already in the topic, by two Avast Team members ?
If not that would be my first suggestion.