Hello,
We have developed a website through a platform named Wix.com and bought the following domain:
www.smartsecurity-app[.]com
This domain will be used for a commercial product and as we were testing it, a plenty of users declared virus by entering the website and commonly all of them had Avast installed. What can we do to solve this?
I kept contact with the platform support - wix.com - and they are pretty sure that there are no threats on the website.
Thank you in advance!
You can report a URL here: https://www.avast.com/report-a-url.php
Thank you for the quick answer.
But do you think I should pay this “Clean up”? This is so unfair, we bought the brand new domain last week! I’d rather changing it perhaps.
Blacklisted and browser difference :
https://www.websicherheit.at/website-malware-viren-scanner/?url=www.smartsecurity-app.com
Blacklisted by Avira, Fortinet, McAfee, Sophos and Kaspersky :
http://www.urlvoid.com/scan/smartsecurity-app.com/
https://sitecheck.sucuri.net/results/www.smartsecurity-app.com
https://www.virustotal.com/en/url/aaf57929d353f407af50b09c2c4d88fc7670464a01da59f00eac1bb673171454/analysis/1493201201/
Multiple blacklistings and malware detected :
http://urlquery.net/report.php?id=1493199085503
Large amount of blacklistings on that IP :
https://www.virustotal.com/en/ip-address/34.192.23.253/information/
One of the main problems is that you are using shared hosting.
That is a really bad idea if you want to run a commercial site.
Another problem is the redirecting (HTTP 301)
https://en.wikipedia.org/wiki/HTTP_301
Holy shit… what a mess
what do you advise me to do? I will talk to the platform’s support again, do you think is it possible to clean the domain up? What if we change the domain on the platform, is it possible that this keep happening? How does this thing shared hosting work? I have no knowledge about websites, we simply developed through the platform and ran it
A good start would be getting dedicated hosting.
https://gigenet.com/key-differences-between-shared-hosting-and-dedicated-hosting/
Holy shit... what a messwhat do you advise me to do? I will talk to the platform’s support again, do you think is it possible to clean the domain up? What if we change the domain on the platform, is it possible that this keep happening? How does this thing shared hosting work? I have no knowledge about websites, we simply developed through the platform and ran it
Do you still have the contract you signed with the hosting firm, and was this paid hosting?
It’s not unreasonable to expect a hosting firm to take reasonable steps to provide an “appropriate” service level. Getting your legitimate site effectively blacklisted because of other people’s actions isn’t necessarily providing an “appropriate” service level if you paid for the hosting. If you don’t get anywhere with the hosting platforms support, then perhaps it’s time to seek legal advice, which this forum can’t provide.
More like Eddy gave, here:
F-status etc.: https://observatory.mozilla.org/analyze.html?host=www.smartsecurity-app.com
F-status and 9 issues against same-origin policy, no SRI-hashes generated:
https://sritest.io/#report/0b76bef5-2a34-4aa6-a2c7-cbd2ab8e0314
Flagged here: http://urlquery.net/report.php?id=1493237845425
IP listed at fake scam database. Not nice IP company: https://db.aa419.org/fakebanksview.php?key=122587
polonus (volunteer website security analyst and website error-hunter)
Hoster that is using 2 year old server software, doesn’t sound reliable either.
Since this block was done due to this domain spreading Andromeda, and since you are a new owner, I am removing it from our blacklist now 
But please do keep in mind what others pointed out…