Avast blocking our game

Avast Business Avast Endpoint Protection
1

Hi,

I work on a multiplayer online game and since 2 days Avast is blocking our game

When the user installs the game via the .air extension (Adobe AIR installer), the file UB.exe is deleted by Avast

When the user tries to install the game via the executable installer, Avast block the download URL (this one: http://static.ediogames.com/UB-Setup.exe )

you can download our game here : http://www.ediogames.com/fr/home/download

Thanks

2

Hi,
DomainRep is a feature of Avast which blocks PE (.exe, .dll, …) files downloads if all of these conditions are met:

  1. The file is not prevalent enough, ie. not enough Avast users launched the file yet,
  2. The domain is not prevalent enough, ie. not enough Avast users downloaded (any) PE files from the domain yet,
  3. The file is not signed or Avast does not trust the signature.

Once one of these conditions is no longer valid, Avast will stop flagging the download.

When I tried it a couple of minutes ago, the file was not blocked any more. Furthermore, I added your file to our cleanset.
Honza

3

Ok thanks for the clarification

So the only thing we can do is to sign the installer and the game with a certificate?

4

Hi again,

Avast is now blocking our updater when it tries to download itself

URL of the updater : http://static.ediogames.com/UB_0236/updater.exe
(0236 is the version number and may change frequently)

thank you

5

You can report a possible FP here: https://www.avast.com/contact-us.php?subject=VIRUS-FILE

6

Thanks, I reported it, but i get no confirmation/notification, no answer from Avast
And our game is still blocked, it’s very annoying

7

Post a screenshot of the Avast warning.

8

Hi,

here is the avast popup appearing when I launch the file updater.exe downloaded from the above url

http://ks3325077.kimsufi.com/uploads/avast4.png

thanks

9

Hello,
thanks for notice. It will be fixed in next stream update.

Milos

10

Thank you