Avast Blocking Some Software: Exclusion List NOT Working

Avast Free Antivirus / Premium Security
1

About a week ago a new error started popping up when I tried to use some software…

Windows cannot access the specified device, path, or file. You may not have the proper permissions to access them.

I checked all my permissions, even tried to reinstall the program to find I could not. Something was blocking the WinZip self-extractor. Then another program went down.

I suspected my firewall… but that was not it. It was only by accident when I was installing a Microsoft fix for the error that I shut down Avast… and suddenly everything worked. I looked in Avast and found only an exclusion list that seemed applicable, but adding the two programs did not help.

Is this a known bug? Any suggestions?

Thanks!

Running Vista 32

2

UPDATE: I went back into the exclusion setting…

SETTINGS > ANTIVIRUS > scroll down to EXCLUSIONS > FILE PATHS

What I put in a few days ago wasn’t there. But then I put in the executables. This time I put in the entire file folder for the software I was having problems with. This worked. But still doesn’t explain why I suddenly began to have problems starting a little over a week ago.

3

And now… the problem is back. The exclusion list is NOT working. Avast is again blocking the same programs unless I shut Avast down.

4

Guess I’ll have to push this post back up until I get an answer.

5

when avast block, does it give a warning popup?
if so, what does it say? … post screenshot

6

Greetings Pondus… and thanks for responding. The only error message I got was in the original post… and it said nothing about Avast. I assumed it was a Windows error

It seems over the past 2 days or so… the problem has cleared up… then when I just went to remove one of the programs off the exclusion list… the problem came back for both the program ON the list… and the one just removed.