Avast Blocks CleanMyMac app

[smeadowlea]

Well it does

[smeadowlea]

I have had to uninstall and then reinstall Cleanly Mac to get it running again. No more Avast for me until this is sorted.

[john1921]

Has any headway on a resolution been made on this by Avast? I just started having this problem as well. It is a major inconvenience. I am running version 4.6.15 of Clean My Mac, version 14.6 of Avast, and version 10.15.7 of MacOS. Avast consistently wants to put certain PUP files related to Clean My Mac in the virus chest. If I allow this, Clean My Mac will no longer boot and I have to reinstall it. Avast allows for an exception to be set but the exception process is ineffective in getting Avast to quit interfering with Clean My Mac.

[Teiwaz627]

This is really BS! I shouldn’t have to disable checking for real malware. I should be able to specify that CleanMyMac is added to the exception list; which I have done. Adding an exception should override anything else - Poor decision on Avast development’s part. The problem remains no matter what. I will have no other option then to un-install Avast. I use CleanMyMac regularly on all my Macs!

@jakub.bednar post:10

Hello dear customers,

We apologise for the inconvenience. We understand that Clean My Mac is a favourite macOS application.

Unfortunately, Clean My Mac was marked as a deceptor by a 3rd party company that we trust - AppEsteem. Information about the AppEsteem project can be found at https://customer.appesteem.com/Home/DeceptorFix. The list of all deceptor applications with details on what they are doing wrong can be found on AppEsteem’s website: https://customer.appesteem.com/deceptors.

It is now up to Clean My Mac to resolve the issues found by AppEsteem and get cleared from the list. If you really want to use the application for the time being, the best course of action is to add it to FileShield exceptions or switch off PUP scanning for FileShield. Both can be done in Avast Preferences - Core Shields.

Best regards,

Jakub