As per title, Avast keeps on blocking and removing my program exe file. Tried to list it under Global Exclusion List in the Settings, but does not work.
The file is clean. I tested it at Virus Total. All the AVs there gave it the green light, including the “avast” listed there. But on my PC, apparently, not the case.
I know its clean, I used this program for years, no issues.
So what’s next to do? If the program ignores its own internal command, something is wrong, seriously wrong.
Most likely the latest “update” caused this. Since 90% of updates these days are just “for the sake of” and ends up making things worse. Not just with Avast, but with 90% of programs or applications…
Just for the record, in the past Avast did not give me trouble over this file…
But it takes a long time for the report to get through, and an even longer time for something to be done about it, IF (and a big IF) anything is going to be done about it.
So in the meantime, what am I supposed to do? Remove Avast from my computer? Maybe that’s the best…
Avast has never detected anything on my PC all these years (I’m sure it’s the case with 80% of users, and maybe attests to its “effectiveness”), so maybe the developer thought it’s about time to spice things up and make it go wild. j/k
Did you try adding the file to your “File System Shield” EXCLUSIONS LIST: “Settings” > “Active Protection” > “File System Shield” > "File System Shield Settings (the little “gear” next to the “on/off” setting) > “Exclusions” add the FILE NAME here. THEN REBOOT.
^ Addendum to above post: The “safest” way to add the file is to determine the entire path location of the file “XSitePro2.exe” and enter that specific entire path. Of course wildcards can be used for the path i.e. “*\XSitePro2.exe” but that can leave you vulnerable to malware that may spoof that file name so it’s best to use the entire path to the location of the valid “XSitePro2.exe” executable file.
Already did all that. Rebooted many times…since this was days ago when I first encountered it. Also in the Settings > Active Protection > Exclusions, I can see the file is listed there not once, but THREE times (since I kept on adding it to the Exclusions List so many times).
The problem is very clear - Something in Avast is broken.
Can you please provide a screen shot of your exclusion so we can see how exactly it has been entered? Thanks.
What Avast version are you using?
Btw, in the event you’re also using the latest version (2015) of Avast then you’ve apparently figured out there would be no “gear icon” in the Avast Shields to get to their additional settings as I had posted, that is due to a change in the latest version.
Instead it is blue text ‘Customize.’, thanks to DavidR who noticed my posting this in another thread and was kind enough to provide me with this information. (see attached)
I use 2014, so was not aware, so sorry about that if I muddled it up with that post.
We’ll wait for your attached image of that exclusion and go from there.
That is because Avast NEVER detects anything. It has always been staying in the background on my PC all these years. Only lately the marketing upsell ads that keep popping up are getting noticed, and annoying.
But, I would rather it stay quiet and not give problems, than to give me unnecessary problems by starting to label legit programs that I use as viruses!
There ya go…see how many times my program is entered?
Right now, I have totally disabled Avast, and depending on how long they take to fix these problems, I could end up uninstalling Avast totally from my system, and go with another, maybe AVG or Avira.
It’s not safe to run without an AV in the background…
Why do you say that ? I am not annoyed or want to annoy anyone. Just asking if you read Milos’s reply since you have not confirm if the file is still detected or not. Do not kill the messenger.
Some files or detection do not respond in exclusion for FSS, you have to add it to Avast > Settings > General > Exclusion.
I thank you for that, and at the risk of being irritating and equally in the knowledge that Milos has previously stated this issue will be addressed in a future release, please be forgiving and allow me to ask the following mundane questions, which is, you have verified that this is the name of the executable file and that it is the definite location (path) for that executable?
And as a followup noticing that it is a specific path, have you taken the time to try using wildcards i.e. “*\XSitePro2.exe” (not that this is the best alternative but just for testing purposes at least)?
Forgive me svelpmegod and other fellow posters, but I’m just trying to in my way be thorough regardless that it is probably overkill, I hope y’all don’t mind.
Yes, yes, yes, its the correct path. The Avast program has gone to the extent of removing the file from my program’s folder which is the path you see, and also removing my desktop shortcut.
So, in other words, my entire program is totally disabled and cannot function anymore without the .exe file. I have to keep a backup of it in a USB stick…
