Let me guess... You didn't use the uninstall tool for it. If you didn't used it before installing avast, the only one to blame for the problems is yourself.
They forced me to buy their maintenance package to get out of the hole they put me in.
No-one has forced you into anything. You could have said no. If you didn't removed avg properly before installing avast, you put yourself in that hole. The number you called is not avast but a third party as has been explained a huge amount of times. Help with avast is free.
avast is tested thoroughly but it is impossible to test it on billions of different systems/configurations.
Eddy… you didn’t read my post fully… I uninstalled AVG. AVG never had a problem. The most surprising fact which you mentioned… how did Grimefighter come into play when it was phased out 4 months ago. The AVAST support lady even checked the date I downloaded the product and registered and said its strange that grime fighter would be in the package.
This forum is flooded with folks complaining about windows 10 and Avast. Isn’t it obvious there is a big issue with Avast & windows 10.
To answer further, majority of folks who are hosed up and need their files back. Do you think there is any other option than pay up? If Avast has even checked this forum and looked at the symptoms they would have stepped up and offered free service in these specific cases, they didn’t. They were more than happy to transfer me to support. They didn’t even acknowledge there is a problem.
Mistakes are made, its not why you made the mistake, but how you handled them that differentiates the company. and reading the reviews clearly tells me that they knew about the problems but never bothered to fix or check it.
I did however post my feedback on how I was able to get backup after paying the maintenance fee to be told that I needed to do a clean reinstall of windows and loose my files which I didnt want to.
Yes, that is what you say. But the question is if you used the uninstall tool and then removed all leftovers manually. If not, it can lead to problems and that has nothing to do with avast.
How GrimeFighter did come into play… Read your own post.
This grimefighter stuff completely hosed my PC
The AVAST support lady
If that was on the phone, it was not someone from avast.
To answer further, majority of folks who are hosed up and need their files back. Do you think there is any other option than pay up?
Yes there is. It is called a backup, no need to pay anything at all.
If Avast has even checked this forum and looked at the symptoms they would have stepped up and offered free service in these specific cases, they didn't.
People from avast are active on this webboard and as I said, support for avast is free. There is no reason for avast to offer free help for software other than their own.
“Company A can not force company B to do certain things”.
I disagree. If company A (Avast) hires company B to perform a certain specific function, yes they can force Company B to do what they want. Or they’re fired.
I think Avast has made a terrible mistake farming out the business side to another uninterested company that doesn’t care about public relations.