Hi
I got free avast ver. 4.8-1296
I cant update it manually and also it cant update by itself.
I starts updating and at during :
http://img254.imageshack.us/my.php?image=avasthz6.jpg
it is in POLISH and means:
loading the pack from network
downloading file: vps…
already downloaded: 65536 bites from
ps. And on that particular number it stops. After a while I always get restarting as it could not finished
What can I do?
Thanks in advance for your help
tomasir
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Which is your operational system? And firewall?
Which is your avast and virus database version?
Vista home basic
Windows defender (but the same situation is even when its off)
Vat 4.8 home edition 1296
base 081211-0 from 11th of December
18.12.2008 16:31:19.000 1229614279 general Started: 18.12.2008, 16:31:19
18.12.2008 16:31:19.000 1229614279 general Running setup_av_pro-510 (1296)
18.12.2008 16:31:19.000 1229614279 system Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1]
18.12.2008 16:31:19.000 1229614279 system Memory: 49% load. Phys:932860/1830992K free, Page:2580608/3918540K free, Virt:2026716/2097024K free
18.12.2008 16:31:19.000 1229614279 system Computer WinName: DOMEK
18.12.2008 16:31:19.000 1229614279 system Windows Net User: domek\tomasir
18.12.2008 16:31:19.000 1229614279 general Cmdline: /downloadpkgs /noreboot /silent /progress
18.12.2008 16:31:19.000 1229614279 general DldSrc set to inet
18.12.2008 16:31:19.000 1229614279 general Operation set to INST_OP_UPDATE_GET_PACKAGES
18.12.2008 16:31:19.000 1229614279 general Old version: 510 (1296)
18.12.2008 16:31:19.000 1229614279 system Using temp: C:\Users\tomasir\AppData\Local\Temp_av_proI.tm~a04324 (166603M free)
18.12.2008 16:31:19.000 1229614279 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18.12.2008 16:31:19.000 1229614279 internet SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
18.12.2008 16:31:19.000 1229614279 system Computer DnsName: domek
18.12.2008 16:31:19.000 1229614279 system Computer Ip Addr: 94.254.205.16
18.12.2008 16:31:19.000 1229614279 system Installed in: C:\Program Files\Avast4 (166603M free)
18.12.2008 16:31:19.000 1229614279 internet SYNCER: Type: use IE settings
18.12.2008 16:31:19.000 1229614279 internet SYNCER: Auth: another authentication, use WinInet
18.12.2008 16:31:19.000 1229614279 package Part prg_av_pro-510 is installed
18.12.2008 16:31:19.000 1229614279 package IsInstalledPartVpuOkay: C:\Program Files\Avast4\Setup\part-vps-8121501.vpu does not exist
18.12.2008 16:31:19.000 1229614279 package Part vps-8121800 was guessed as installed
18.12.2008 16:31:19.000 1229614279 package Part news-4b is installed
18.12.2008 16:31:19.000 1229614279 package Part setup_av_pro-510 is installed
18.12.2008 16:31:19.000 1229614279 package IsInstalledPartVpuOkay: C:\Program Files\Avast4\Setup\part-jrog-7d.vpu does not exist
18.12.2008 16:31:19.000 1229614279 package Part jrog-80 was guessed as installed
18.12.2008 16:31:19.000 1229614279 general Old version: 510 (1296)
18.12.2008 16:31:21.000 1229614281 file SetExistingFilesBitmap: 1054->154->154
18.12.2008 16:31:21.000 1229614281 general GUID: a812ad0b-d233-4539-9fca-6e63c300936e
18.12.2008 16:31:22.000 1229614282 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
18.12.2008 16:31:22.000 1229614282 general SelectCurrent: selected server ‘Download909 AVAST Server’ from ‘main’
18.12.2008 16:31:22.000 1229614282 internet SYNCER: Type: use IE settings
18.12.2008 16:31:22.000 1229614282 internet SYNCER: Auth: another authentication, use WinInet
18.12.2008 16:31:22.000 1229614282 internet SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
18.12.2008 16:31:23.000 1229614283 internet Used server: http://download909.avast.com/iavs4x
18.12.2008 16:31:23.000 1229614283 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
18.12.2008 16:31:23.000 1229614283 general SelectCurrent: selected server ‘Download935 AVAST Server’ from ‘main’
18.12.2008 16:31:23.000 1229614283 internet SYNCER: Type: use IE settings
18.12.2008 16:31:23.000 1229614283 internet SYNCER: Auth: another authentication, use WinInet
18.12.2008 16:31:24.000 1229614284 internet Used server: http://download935.avast.com/iavs4x
18.12.2008 16:31:24.000 1229614284 package LoadProductVpu: C:\Program Files\Avast4\Setup\prod-av_pro.vpu
18.12.2008 16:31:24.000 1229614284 package LoadPartInfo: jrog = jrog-80 returned 00000000
18.12.2008 16:31:24.000 1229614284 package LoadPartInfo: news = news-4b returned 00000000
18.12.2008 16:31:24.000 1229614284 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
18.12.2008 16:31:24.000 1229614284 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
18.12.2008 16:31:24.000 1229614284 package LoadPartInfo: vps = vps-8121800 returned 00000000
18.12.2008 16:31:24.000 1229614284 package LoadProductVpu: C:\Program Files\Avast4\Setup\prod-av_pro.vpu ended with 00000000
18.12.2008 16:31:25.000 1229614285 internet Used server: http://download935.avast.com/iavs4x
18.12.2008 16:31:25.000 1229614285 file GetFileWithRetry: part-prg_av_pro-510.vpu downloaded and verified
18.12.2008 16:31:25.000 1229614285 package Packages before download
18.12.2008 16:31:25.000 1229614285 package Vpu: C:\Program Files\Avast4\Setup\vps-8121100.vpu, size: 20330208. md5: 318AD2422473E48092117C50C2AB4E7E, computemd5 returned 0x00000000, sig: 569332D0B0B8111DAC36F5678A764462C19525E7929424FFE262255FEB5FB6178A86E46119725B14 returned 0x00000000
18.12.2008 16:31:25.000 1229614285 package Vpu: C:\Program Files\Avast4\Setup\vpsm-8121100.vpu, size: 133. md5: 2C7ED107106D8652836D98B2F5FF8DAD, computemd5 returned 0x00000000, sig: 2927788EB758BCBCC89C661AD8F8BDE9DBF9D1CF6F46FFE4B5F4F0A2BE829B95BA2F0F05740C6B27 returned 0x00000000
18.12.2008 16:31:25.000 1229614285 general Part of license key: S9999999T9950A1106
18.12.2008 16:31:25.000 1229614285 package FilterOutExistingFiles: 154 & 154 = 0
18.12.2008 16:31:25.000 1229614285 package IsFullOkay: vps-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:26.000 1229614286 package IsFullOkay: vpsm-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:26.000 1229614286 package IsFullOkay: vpsm-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:26.000 1229614286 package Packages before download
18.12.2008 16:31:26.000 1229614286 package Vpu: C:\Program Files\Avast4\Setup\vps-8121100.vpu, size: 20330208. md5: 318AD2422473E48092117C50C2AB4E7E, computemd5 returned 0x00000000, sig: 569332D0B0B8111DAC36F5678A764462C19525E7929424FFE262255FEB5FB6178A86E46119725B14 returned 0x00000000
18.12.2008 16:31:26.000 1229614286 package Vpu: C:\Program Files\Avast4\Setup\vpsm-8121100.vpu, size: 133. md5: 2C7ED107106D8652836D98B2F5FF8DAD, computemd5 returned 0x00000000, sig: 2927788EB758BCBCC89C661AD8F8BDE9DBF9D1CF6F46FFE4B5F4F0A2BE829B95BA2F0F05740C6B27 returned 0x00000000
18.12.2008 16:31:59.000 1229614319 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
18.12.2008 16:31:59.000 1229614319 package DldPackage: C:\Program Files\Avast4\Setup\vps-8121200-8121100.vpu, returned 0x000004c7
18.12.2008 16:31:59.000 1229614319 package FilterOutExistingFiles: 154 & 154 = 0
18.12.2008 16:31:59.000 1229614319 package IsFullOkay: vps-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:59.000 1229614319 package IsFullOkay: vpsm-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:59.000 1229614319 package IsFullOkay: vpsm-8121800.vpu - not okay (doesn’t exist)
18.12.2008 16:31:59.000 1229614319 package FilterOutExistingFiles: 154 & 154 = 0
18.12.2008 16:31:59.000 1229614319 general m_bOperationDidSomething 154/154/0
18.12.2008 16:31:59.000 1229614319 package Transferred: files 4, bytes 74205, time 35865 ms
18.12.2008 16:31:59.000 1229614319 package Retries: total 0, files 0, servers 2
18.12.2008 16:31:59.000 1229614319 file NeedReboot=false
18.12.2008 16:31:59.000 1229614319 general Return code: 0x000004C7 [Operacja została anulowana przez użytkownika.]
18.12.2008 16:31:59.000 1229614319 general Stopped: 18.12.2008, 16:31:59
If you are not using a proxy to access the Internet it may help to go to:
avast program settings > Update (Connections) > Proxy > Select “Direct connection” > Test connection
If the test of the direct connection works then “OK” and try the manual update again.
Good memory Alanrf… the proxy thing seems to be back again…
Unfortunately it does not help. The connection was ok. but during update it stopped (just a bit forward - on about 68 200 bites).
I will try to uninstal and download again
Download and save the avast setup file to your HDD where you can find it again, disconnect from the internet, before you uninstall (so you aren’t on-line with no protection) and reinstall.
I uninstalled completely in the safe mode. After installation by accident I tried through proxy and it didn’t work properly. But after choosing that I got fixed connection it works just as it should be.
Nevertheless thx for your help
Thanks for posting back tomasir.
Welcome to avast forums.
I had the same problem as tomasir did.
But there were no changes after reinstallment.
Setting “direct connection” did not help either.
Generally I use internet connection via 3G modem.
But after establishing dial-up connection the download was ok.
2 tomasir:
What internet connection do you use?
2 all:
What was the problem?
standard mobile connection for notebooks
ps. at the begining I have no problem, but later on it appeared
kreep, please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Which is your firewall?
tomasir, the same thing… the problem was with THAT particular file. Next updates were done without any problems.
Tech, ok, i will post it later. I use Windows Defender.
here comes the log…
I see no problems in your log…
how about this:
24.12.2008 08:23:34.000 1230096214 internet HttpGetWinsock(http://download607.avast.com/iavs4x/vps-8121200-8121100.vpu)
24.12.2008 08:25:04.000 1230096304 package DldPackage: C:\Program Files\Avast\Setup\vps-8121200-8121100.vpu, returned 0x000004c7
the same (0x000004c7) as tomasir had…
the first part of the log - updating attempt via 3G/EDGE modem (not successful)
the second - using dial-up (successful)
the last - next update via 3G/EDGE modem (successful)