Avast! can't remove this virus.

system · 2015-09-09T14:32:14.000Z

I’m paying for Avast! Internet Security 2015.

My Microsoft Edge browser had been hijacked by a virus or malware. I can’t use Edge. I did a complete scan and Avast! didn’t see an issue, nor did if fix the problem.

The malware plays audio and instructs me to call (844) 335-5620.

The message on the screen begins:

This site says … Critical programming alert. The website you were attempting to access ahead is infected with malware.

mikaelrask · 2015-09-09T15:45:23.000Z

hey and welcome to the forum

please follow this guide and attach the basic scan from frst+adation and mbam three logs

a malware expert will help out from there

https://forum.avast.com/index.php?topic=53253.0

good luck

dbrisendine · 2015-09-09T20:00:48.000Z

Monitoring and awaiting for logs. Thanks.

system · 2015-09-10T14:39:09.000Z

Ran Malwarebytes scan. No malware found. Two log files were created. They are attached.

avastuser3796 · 2015-09-10T15:03:01.000Z

The important ones required (Not saying MBAM isn’t…) is FRST and aswMBR

system · 2015-09-10T16:12:18.000Z

In Malwarebytes, I followed History > Application logs. There are only two logs. There are no logs in Quarantine. Where do you suggest I look for the two logs you’ve asked for? Do I need to purchase Malwarebytes in order to generate them? I used the trial version.

Thank you.

mikaelrask · 2015-09-10T16:15:23.000Z

hey agian please go to the guide i posted agian. if you scoll down after malwarebytes instruction how to run the frst tool will be there to please do this.

system · 2015-09-10T20:47:59.000Z

Two more files attached.

avastuser3796 · 2015-09-10T20:51:52.000Z

Will pass it on to dbrise.

system · 2015-09-10T21:00:23.000Z

Here’s the last file.

dbrisendine · 2015-09-11T00:14:54.000Z

Thank you for your logs; your system is clean except for the MS Edge problem you described. Please follow the directions at this web site to clear the problem: http://malwarefixes.com/remove-fake-warning-from-microsoft-edge/ . Our tools are not allowed to make some of the changes that manually ‘clearing’ functions as.

system · 2015-09-11T02:09:47.000Z

That worked. Thank you all for your help. It is truly appreciated.

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