Hi, I recently have had my PC been restarting to the blue screen with the on it and it’s been happening constantly. I looked up a lot of ways to fix this and a decent amount said to uninstall your virus software, so I did that and the restarts stopped happening. I didn’t realize that Avast was the problem at the time so I reinstalled it and noticed it came back, so I uninstalled it again and it was gone. What I’m wondering is how do I use Avast without having my PC restart all the time? Also a little off topic question, whenever I look something up on Google I seem to get an ad which I thought got blocked by the Avast Google Chrome extension, anyway to fix that? I’ll put pictures… Thanks!
Windows Update should do it automatically. What is model of your USB Wi-Fi adapter or motherboard if you have one with Wi-Fi? I pressume you have desktop PC with i7-7700K.
I would really like to get faster replies to get this fixed ASAP. Is there any better way about doing this so I can get this resolved very soon, because it’s getting annoying.
Connect to the internet using a CAT5 cable or higher, select to remove/uninstall the problematic WiFi driver, and allow Windows to download a fresh copy of the Broadcom driver when connected and after rebooting.
OR
Disable this driver and use a wired connection (CAT5 cable) for now.
Sorry I haven’t responded to this sooner, but I can’t connect with an Ethernet cable because my router is too far away. Any other options because I need this done badly.
I just found this topic that was posted when I was talking about it so I’m not the only one who is having this problem. They found a fix, but that fix requires a rollback of the broadcom driver which I don’t have the option to do so (greyed out). Please give me further information like a download to version 6.34.223.5 (what the person in the post rolled back to) or some other option. Thanks! https://forum.avast.com/index.php?topic=221411.0
I also just downloaded avastsupport and ran it, don’t know exactly how it works, like if you guys email me or something but this is what it generated:
9/10/2018 13:55:28:887 InitSupport
9/10/2018 13:56:08:642 InitSupport
9/10/2018 14:07:33:275 InitSupport
9/10/2018 14:07:33:288 Start generating support package: “C:\Users\Jerround\AppData\Local\AvastSupport\20180910_2107_NF0FJ_3789175868.zip”
9/10/2018 14:07:59:850 Win32 error: The system cannot find the path specified. (AddDirToArchive ng\Logs)
9/10/2018 14:07:59:850 Win32 error: The system cannot find the path specified. (AddDirToArchive ng\NgBase\Logs
9/10/2018 14:07:59:850 Win32 error: The system cannot find the path specified. (AddDirToArchive ng.VirtualBox)
9/10/2018 14:07:59:850 Win32 error: The system cannot find the path specified. (AddDirToArchive GrimeFighter2
9/10/2018 14:08:00:021 Win32 error: The system cannot find the path specified. (AddDirToArchive Business\var)
9/10/2018 14:08:00:027 Win32 error: The system cannot find the path specified. (AddDirToArchive Business\afb)
9/10/2018 14:08:00:028 Win32 error: The system cannot find the path specified. (AddDirToArchive SafeZone Installer)
9/10/2018 14:08:00:030 Win32 error: The system cannot find the path specified. (AddDirToArchive jumpshot.com\hw)
9/10/2018 14:08:00:037 Win32 error: The system cannot find the path specified. (AddDirToArchive Cleanup)
9/10/2018 14:08:00:037 Win32 error: The system cannot find the path specified. (GenerateLogs)
9/10/2018 14:08:00:965 End generating support package
9/10/2018 14:08:01:001 Cleaning
9/10/2018 14:08:01:004 RpcDestroyBinding failed
9/10/2018 14:08:12:303 File “C:\Users\Jerround\AppData\Local\AvastSupport\20180910_2107_NF0FJ_3789175868.zip” was successfully uploaded to server “ftp7.avast.com/incoming/sst_uploads”.
9/10/2018 14:08:13:557 File “C:\Users\Jerround\AppData\Local\AvastSupport\20180910_2107_NF0FJ_3789175868.info” was successfully uploaded to server “ftp7.avast.com/incoming/sst_uploads”.
on it and it’s been happening constantly. I looked up a lot of ways to fix this and a decent amount said to uninstall your virus software, so I did that and the restarts stopped happening. I didn’t realize that Avast was the problem at the time so I reinstalled it and noticed it came back, so I uninstalled it again and it was gone. What I’m wondering is how do I use Avast without having my PC restart all the time? Also a little off topic question, whenever I look something up on Google I seem to get an ad which I thought got blocked by the Avast Google Chrome extension, anyway to fix that? I’ll put pictures… Thanks!