Avast causing BSOD

system · 2015-05-14T14:10:32.000Z

Hello, Lately I have been having some BSOD issues and some of my dump files report some Avast files as being the likely problem. Here are quick snippets from NirView, when looking at the dmp files created.

The problem seems to be caused by the following file: aswSnx.sys
DRIVER_VERIFIER_DETECTED_VIOLATION
*** aswSnx.sys - Address 0xfffff88001ea05fb base at 0xfffff88001e77000 DateStamp
0x55364a30

The problem seems to be caused by the following file: aswSP.sys
MEMORY_MANAGEMENT
*** aswSP.sys - Address 0xfffff880039bb7a0 base at 0xfffff88003959000 DateStamp
0x55364d99

Can anyone help me with this?

Thanks,
Gina

Rednose · 2015-05-14T14:13:46.000Z

Hi Gina

Follow this procedure : https://www.avast.com/en-eu/faq.php?article=AVKB33#idt_01

In step 5 Figure V select “Full dumps”.
Don’t make a ticket, but post the Support Package File ID in your next reply.

Than I will try to get some attention to this.

Greetz, Red.

system · 2015-05-14T15:48:17.000Z

Hello Rednose, and thanks for tying to help. I have tried twice now, and I cannot finish the process. The Avast support tool gives me an error:

Cannot generate support file, error 12111.

Advise?

Rednose · 2015-05-14T16:18:29.000Z

Can you try this ( latest ) one http://public.avast.com/supp/util/avastsupportR2.exe

Greettz, Red.

system · 2015-05-14T18:58:17.000Z

Ugh! Finally it worked. Still the second try but it seemed to go through this time

File ID: ILT45

lukas.hasik · 2015-05-14T18:58:57.000Z

12111 - ERROR_FTP_DROPPED - The FTP operation was not completed because the session was aborted.
@ginakra - Looks like there was an issue with our ftp server. Thank you for trying it again

@Rednose - avastsupport and avastsupportR2 should be the same now

Rednose · 2015-05-14T19:09:55.000Z

lukas.hasik post:6:

@Rednose - avastsupport and avastsupportR2 should be the same now

Ok, now the analysis. Hurry up PK

Greetz, Red.

system · 2015-05-15T14:16:55.000Z

LOL, the successful try was actually the fourth overall try Yes, very interested in the analysis, when can I expect? I’m anxious to get this fixed, it’s been driving me NUTZ!

system · 2015-05-18T19:16:49.000Z

Well, I’ve uninstalled Avast and installed MSE instead. After two reboots, no BSOD when I was getting one about every reboot. Any ideas on the analysis yet?

Thanks,
Gina

Rednose · 2015-05-19T07:18:35.000Z

I have forwarded this again.

Greetz, Red.

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