I cancelled my suscription to Avast at first week of June, but in the midle of that month Avast charged me to my credit card >:(
One week ago I put my claim but a person from Customer Care (Luis M.) just say that is under investigation but no advance.
Someone can help me???
Thanks!
did you submit a support ticket? … if so, post ticket number here
Hello josejorgeram,
As Luis M. replied to your ticket, the charges are currently being investigated. We’ll inform you once we have some results.
Ticket number #390618
What has no sense for me is that Luis M. says that with the data I gave it would be “very dificult” to find my charge. I gave ALL information needed. Hard to beleive that it takes more than 1 hour to find out. By now 5 days waiting!!
Please help!
You are being helped, have patience.
Hello!
I’ve found the second subscription, registered under a different email address: vn____ron@hotmail.com. That information was never given by you :
Anyhow, please continue the thread with Luis through your ticket.