I have a customer (small shop owner) for whom I do some occasional Tech-support.
Paypal lets you create edit preview list send update invoices as part of the Paypal service.
Yesterday had a call to look at why Paypal invoicing creation preview was broken ( showing blank screen ) and the list function showed no draft invoices even after doing a “save as draft”.
It’s modern set up w10 and uptodate Firefox with Avast installed.
The symptom was that the list of invoices in the Invoice view was not displayed even though invoices has been created and sent in the past from same machine ( previous week or two ) Missing web page data.
Debug progressed by installing fresh new version of Chrome and trying using that browser. Create invoice worked in Chrome once then after PayPal logout/login gave the same symptoms as Firefox ( nothing showing in lists, missing page content ). This indicated that issue was with local machine / browser combination and not with PayPal. At that time top right corner of chrome had 2 alerts from Avast about browser extensions. I chose to remove the avast bowser extensions using the offered choices. Restarted chrome and Paypal Invoicing was then working ( showing all content ) correctly and continued to work.
From the above I conclude that there is an incompatibility between Avast browser add-ons and the Paypal invoicing web pages.
We have the workaround ( just use Chrome for PP invoicing ) but is rather unsatisfactory solution.
Anyone else seen this ? or fixed it in another way ?
Cheers Gannett.
PS the Capture on this site are a bit pants ( can’t be read by human) :o