Evidently, no one here knows hat to do, either. I’m uninstalling this avast crap and TRIED to cancel Auto-renewal, which turned out to be another headache and and still isn’t resolved. I went to avast.com and filled out the cancel renewal form, it told me my order # was invalid. I called customer care which is what your told to do in their renewal email. They told me to go to avast.com and fill out the form, I told them it wouldn;t take my order # so they gave me a # I never saw before and told me thats the right one. So back to avast.com to submit a ticket to cancel this auto-renewal fiasco. What used to be an exemplary anti-virus evolved into a bunch of hucksters pushing anything they can to make a buck [grime fighter, for one] and making it so frustrating to get away from them. thank you all anyway.