1

i thought it was a good idea to try the 30 free trial of the cleanup upgrade for avast. when notified of the fact i would be charged in a few days for a full year subscription i attempted to try and find a way to turn off the automatic renewal of my license and had no success. i’ve now been charged 49.99 for something i dont want. avast you have lured me into a situation to gain my information and made it difficult for me to disconnect from such service in order to take my money. i cannot event find a email address to contact through your website to make a direct formal complaint. i want this service cut off, i will delete your program from all my computers, and i want my money refunded for this service that is honestly useless.

please someone reply as this is a straight setup and is not fair to the consumer.

2

→ https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

3
4

Agreed, it said my email wasn’t registered in the system after I signed up and gave them my credit info. I even tried calling on the phone, all options ended up redirecting to the website with no real customer support.

5

The support telephone line is for program related issues (installation, running, etc.). These are handled by a 3rd party support company, for obvious reasons they don’t have any payment information or details, so they can’t handle those issues.

6

I had the same thing done to me last night. I did not authorize a payment and they took money out of my paypal. Not happy right now. This is not a good way to conduct a business by forcing free users into automatic payments. I will be looking to get my money back and may even complain to the BBB

7

There is nothing stopping you from seeking a refund and cancelling auto renewal as outlined above in Reply #1 & #2.