Avast Cleanup Activation

Having a problem trying to Activate my Cleanup License. I’m informed that “The number of successful activations has reached the limit” and tells me to buy a new license. In Avast Settings - Tools, I am advised that my License is ‘Valid’ until 8/9/2016. I have no intentions of paying for another license when my existing one is still current. How can I have this problem rectified.

Reported to Moroni.

Did you install CleanUp multiple times ?
On difference systems or did you formatted your system and installed it again ?

Have you try to activate it through https://my.avast.com ?

Hi Eddy, Yes I have tried ‘my.avast.com’ - same story, Buy a new license. Yes I did install Cleanup multiple times. I was trying to get Win 10 and Win 7 to dual boot on separate Hard Drives and was having a number of problems. So I would have re-installed both systems (on the same computer) a number of times, but I would’nt have thought that would make any difference - it does’nt with most programs.

Hi Asyn. Not sure what, ‘Reported to Moroni’ means. Sorry.

@Moroni work for avast :wink:

Aha, just as I thought, multiple installations.
Each installation is considered as a new installation which requires a new license.

Try this :

  • Remove all devices from your account (https://my.avas.com)
  • Wait a few hours so changes have taken place
  • Connect the system to your account
  • If it didn’t happen automatically, try to activate CleanUp through the account

In short, it means wait for Moroni, he’ll fix it for you.

Hi Eddy. Removed all devices bar the one current one. Waited for about 7 hours and tried to activate through the account - no luck.
I’ll give it overnight and try. I’ve also got a VPN with Avast, but I’ll not be renewing that when it’s due. Thanks for your help so far,
I really appreciate it. Have a nice day/night wherever you are.

Wait for moroni (or someone else from avast) to have a look.

And you have a nice one too.

Hi,

All the Activations codes are limited to a certain number of activations. Though License files can be used an unlimited number of times, there are no license files for Cleanup.

@sarabaite, I cannot reset it right now as I am not at the office but I’ll do it tomorrow (Monday) morning and will notify you here :slight_smile:
Thank you for understanding.

Hi,

The same activation code can be used again.

moroni, I thank you very much for sorting that out for me.

And my thanks also to Asyn for instigating the fix.

You’re welcome.