I recently ran Avast Cleanup on my laptop and now my laptop is completely screwed up! I can no longer open ANY of my programs. None. Not even Avast. My computer was fine before I ran it, just a little sluggish. Now it’s basically unusable! What the heck did it do to my laptop, and how can it be fixed???
I cannot open ANY programs. None. Not any of the Microsoft Office (Word, Excel, etc.) programs, not Dropbox, not Avast, not Adobe Reader, not Google Chrome, NOTHING.
What it will let me open is Microsoft Edge. I can then open some websites, but have great difficulty in getting them to load before they time out.
OS is Windows 10
Avast Pro
No other antivirus software
Can’t check the CleanUp log file, as it won’t open
Any time I try to open a program it tells me the application was unable to start correctly (0xc0000034). This happens for all of them.
No infection.
First of all let me sincerely apologize for all troubles associated with usage of our product.
Now to the solution, please try to navigate into the product folder in [b]c:\Program Files\AVAST Software\Cleanup[/b], look for pdfix.exe and try to run it. It will automatically revert all changes you might made in the “Background & startup programs” feature as there might be an issue connected with it.
Secondly please send us logs from your machine so we can investigate what happened in order to prevent that in the future.
You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.
I recently encountered a similar problem, I could not even believe that this could happen because of Avast Cleanup. I have been using Avast software for many years and have always been satisfied with its quality and almost complete absence of any bugs. When I chose a utility for cleaning my computer, I read the article avast cleanup vs ccleaner and avast had much more advantages, which I did not doubt. So it was unexpected for me to face a problem with avast, but I am very happy that the technical support quickly responded and helped me and others who encountered it solve the problem.
Unfortunately this problem still happens from time to time despite the fact that we are trying to make the product robust enough in order to prevent such issues.
Anyway I would like to ask whether you were able to resolve the problem using the pdfix.exe utility or whether you would need our help to fix it for you?
Avast products are a mess. I will never use them again. After using Avast Clean up, it took days to get my computer up and running. I couldn’t even access OneDrive. After all this, I hear about the data mining and decide to get away from anything Avast.
(En) I have a very similar problem. Nothing works, including Windows 11. I restored the system to its initial state, i.e. to Windows 10 and still the same. I cannot run the pdfix.exe file from the command line. Help. I have a lot of important files on my computer and I can’t lose them.
(PL)Mam bardzo podobny problem. Nic nie działa, łącznie z systemem Windows 11. System przywróciłem do stanu początkowego, czyli do Windows 10 i dalej to samo. Pliku pdfix.exe nie potrafię uruchomić z wiersza poleceń. Pomocy. Mam na komputerze dużo ważnych plików i nie mogę ich stracić.
I play Lexulous, an interactive crossword puzzle game on my Windows 11 machine. However after I run Avast Cleanup,
I get this error message: ERR_TOO_MANY_REDIRECTS, and am locked out of the game. Deleting cookies has no effect.
I know it is Avast Cleanup doing the disruption because the lockout happened immediately after using it.