Avast Cleanup refund - No order number - Autorenewal failed

system · 2017-06-25T21:02:22.000Z

Hi,

I would like to request a refund, but when I applied for the 30 day trial, I did not realize that I signed in with my old avast account, from ~2006, which is registered to an email address I do not have access to anymore. Since I cannot access my email, I do not know the order id, which is a required field when applying for a refund. On the ‘Licenses’ page, The order is displayed with the ‘AUTO-RENEWAL FAILED’ status, so I cannot see the order id nor access my license from there either.

I would appreciate any suggestions on how to get this resolved, Thanks

Asyn · 2017-06-26T03:28:14.000Z

→ https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

system · 2017-06-26T07:18:48.000Z

I don’t see anything in the FAQ that helps, as I don’t even have the order number.
Can I expect the license status to change from ‘AUTO-RENEWAL FAILED’, after the 7 day processing period, to something that will allow me to get all the required order details ?

Asyn · 2017-06-26T07:28:52.000Z

Seems the FAQ are messed up, as it brings me to an AMS page now. :-
Anyway, try to contact Sales: https://support.avast.com/support/tickets/new?form=1

Eddy · 2017-06-26T09:05:12.000Z

FAQ sure is a mess at the moment.
I checked the AVKB24 and also was directed to a page about AMS (mobile).

Searching for “refund” all links lead to the AMS page.
https://www.avast.com/faq.php?q=refund
Guess what happened when I clicked back in the browser when I was on the AMS page…
I was seeing the AVKB24 !

Just tried a search again en now the AVKB24 link points me to a page about MAC security !
Hitting the back button and voila, there was the AVKB24.

Asyn · 2017-06-26T09:17:07.000Z

Confirmed, one gets a new (wrong) page on each try. :
Welcome to Avast FAQ Roulette…!! :o ;D

Eddy · 2017-06-26T09:19:50.000Z

Waitress please bring me your most expensive champagne.
I feel like I’m gonna win big sometime today ;D

Asyn · 2017-06-26T09:25:05.000Z

I reported it, let’s see…

MartinZ · 2017-06-26T09:43:02.000Z

thanks for reporting. Problems with cache, we are fixing it. Sorry for the troubles

Asyn · 2017-06-26T10:27:49.000Z

MartinZ post:9:

thanks for reporting. Problems with cache, we are fixing it. Sorry for the troubles

NP Martin, it seems to work (as expected) now. Cheers.

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