Hi there. I decided to try out Avast’s cleanup for the 30 day trial. Near the end of the trial, I decided it wasn’t for me and I cancelled the auto renewal, I even have the email saying that I did. A few days later around when the trial ended I was charged anyway, which made me pretty upset because I know I cancelled it. So I put in a support ticket about the auto renewal and someone kindly disabled it. A bit later I put in a ticket for a refund. Now it’s been a little bit over two weeks and i’m still waiting for a refund.
Please mention your ticket Id here as well as the date you have created it.
Also let us know if you submitted multiple tickets or change the original one.
I’m alsop trying to put in a ticket for a refund and it says my invoice is supposed to have a password. It doesn’t. I asked for a password to be sent to me, and I have gotten nothing. I’m getting pretty angry. Pretty easy to keep my money if you don’t let me request it back.
It certainly did and had a picture of the email showing where to find it. Mine didn’t have it. The “ticket” even had a request link for a new one. But I’m not here to argue. I just called Cleverbridge where I got to talk to a real person and got my refund right away. No dealing with Avast ticket drama and confusion. I suggest others do the same if they want to avoid unnecessary wait times. Good luck!
