Avast Cleanup refund request

system · 2017-06-08T14:55:47.000Z

Hello,

I was wondering if my ticket has been lost or something. It’s ticket #814518 and it has been proccesed for 23 days now.

Asyn · 2017-06-09T03:22:18.000Z

Hi, I reported it for you.

system · 2017-06-15T11:33:34.000Z

Hello

I have similar problem. The ticket has been risen a few days ago. No response apart of an automatic reply sent immediately after rising the ticket by myself.
Ticket number: #845296.

Regards

Krzysztof

Asyn · 2017-06-15T11:40:42.000Z

How long did you wait…? It might take a while to get a respond, lately.

system · 2017-06-15T11:49:57.000Z

The ticket ID for your record is: 849487

???

Thank you for your efforts. This needs to be analysed further to check what went wrong. Please run Avast support tool by following the below steps and provide Avast support package file ID.
Download Avast support tool and save it to your computer (for example on your Windows Desktop).
Right-click on the downloaded avastsupport.exe tool icon, choose Run as administrator
Click on Next and then click on generate by entering your email address.
At the end, you will get a file ID, please provide it.

For more information , please check this link.How to run Avast support tool

???

No does not work

Eddy · 2017-06-15T11:51:24.000Z

tctc_1,

your post has nothing to do with the topic of this thread.
If you are looking for help, start your own thread in the correct forum and provide details.

Asyn · 2017-06-15T11:52:38.000Z

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

system · 2017-06-16T09:22:58.000Z

Asyn post:4:

How long did you wait…? It might take a while to get a respond, lately.

Hi. I wait exactly: ‘Being Processed since 4 days 9 hours’. I see some unusual situation touched Avast company lately so, I’ll try to be patient.
My only concern now is that, according to the UK’s law, I have probably certain amount of time to obtain a refund for non physical item acquired via internet. Hopefully this is 28 days (4 weeks) or even more.
Thank You Asyn for the prompt response.
Regards
Krzysztof

Eddy · 2017-06-16T10:04:19.000Z

That UK law doesn’t matter.
As long as you have requested the refund within 30 days after paying, you are entitled to it.
Even if avast would handle your request next year, you are still entitled for it and you will get.
Sure, I hope not that it takes that long

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