Avast! client popping up - trying to figure out why

avant-guvnor · 2015-10-08T12:28:07.000Z

mville post:10:

It happens for me, only when I click on a webpages in my browser.

Now, I understand that Avast is trying to intercept viruses etc. when I visit webpages, but the fact that the Avast Account window pops up, suggests that Avast is trying to link that activity to my Account.

If this is the case and I suspect it is, I am extremely angry and disappointed.

Avast, you may have been rumbled here. If you are, please stop tracking my web activity, immediately!!

Avast, the point I allude to here is very important. Please can you give me an answer and/or clarify your position?

system · 2015-10-08T12:31:11.000Z

Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com

Bowdon · 2015-10-08T12:31:52.000Z

From what I understand the account server that Avast talks to as gone down. Every other virus protection should still be working(?)

For people bothered about the pop up, just minimize it, or leave it on the desktop and put your other programs over it.

Hopefully this will be fixed soon, as yea it is mildly annoying keep having it pop-up.

system · 2015-10-08T12:32:50.000Z

Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com

system · 2015-10-08T12:36:57.000Z

submit ticket .support.avast.com same here

Secondmineboy · 2015-10-08T12:38:48.000Z

my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account

Secondmineboy · 2015-10-08T12:39:22.000Z

my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account

system · 2015-10-08T12:40:01.000Z

Spike21 post:21:

Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com

has nothing to do with your windows . pure avast server crash

avant-guvnor · 2015-10-08T12:42:19.000Z

Steven Winderlich post:26:

my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account

Agreed, but why is Avast trying to update our Avast accounts, at such regular intervals?

Secondmineboy · 2015-10-08T12:44:54.000Z

It updates which shields are enabled/disabled and some other data like Karma points, last connection, Virus database version, the license etc.

system · 2015-10-08T12:59:24.000Z

Yeah but I don’t even USE the account and I am not logged in and am never logged in, but it still does the popups

MartinZ · 2015-10-08T13:00:58.000Z

Hi,

it’s a bug on our update servers, we are working on a fix asap.

Martin

NON · 2015-10-08T13:12:08.000Z

MartinZ post:31:

Hi,

it’s a bug on our update servers, we are working on a fix asap.

Martin

Thanks for the update Martin, hope it will be fixed soon.

system · 2015-10-08T13:24:10.000Z

I had to try the “Forum Log-In” four times before my log-in went through.

In case of severe failure causing problems on millions of peoples’ computers, then, at least, the avast! homepage should have a message on it.

A good message to put on the homepage would include: The update servers are having problems; the symptoms include users’ avast! clients to periodically pop up and complain about not being able to connect; and a suggestion to please check the homepage again later when an ETA for repairs will be announced.

Right there on the homepage – the first place most people will look for answers.

Then, people will know that the problem isn’t in their own computers. “Less communication” increases the anger. “More communication” reduces the anger. So, make an effort.

People shouldn’t have to drill around the website and rummage through the forum, and read through to Page 3 to find out that the problem is being addressed. You could put a message on the homepage. Communicate with your millions of users instead of hiding.

Pondus · 2015-10-08T13:33:51.000Z

In case of severe failure causing problems on millions of peoples' computers, then, at least, the avast! homepage should have a message on it.

+1

it is not the first bug or false positive that have flooded this forum with users looking for answer, so lets hope they do something like that in the future

system · 2015-10-08T14:14:53.000Z

Thanks Pondus. +1 to you too.

system · 2015-10-08T14:53:42.000Z

So, is it fixed yet? typed on a laptop running Ubuntu

DavidR · 2015-10-08T14:56:42.000Z

daveweb post:36:

So, is it fixed yet? typed on a laptop running Ubuntu

Reportedly so.

system · 2015-10-08T15:16:57.000Z

OK, thanks.

PamJ-2 · 2015-10-08T15:31:44.000Z

It’s fixed for me.

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