Hi,
I recently installed Avast using the offline installer but since then I havent been able to install any updates. Whenever I run the update, I see “Unknown error”. So I downloaded the Avast Uninstaller utility and tried to reinstall but this time using the online installer but it failed. The log shows connection errors.
2017-03-12 05:42:49Infoinstcont[5312,5992]--
2017-03-12 05:42:49Infoinstcont[5312,5992]2017/03/12 05:42:49 START: Avast installer/updater
2017-03-12 05:42:49Infoinstup[5312,5992]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /cookie:mmm_cnt_dlp_000_119_b /edition:1 /ga_clientid:f60725d2-0f58-476c-86cb-c386fa0b7ef0 /prod:ais /sfx:lite /sfxstorage:C:\Users\FARIAA~1\AppData\Local\Temp\_av_iup.tm~a01224'
2017-03-12 05:42:49Infoinstup[5312,5992]CPU: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G,4
2017-03-12 05:42:49Infoinstup[5312,5992]OS: Windows 10 (10.0.14393) x64
2017-03-12 05:42:49Infoinstup[5312,5992]Memory: 46% load. Phys:1927076/3610400K free, Page:2436056/4194303K free, Virt:4011404/4194176K free
2017-03-12 05:42:49Infoinstup[5312,5992]DISKs: C:\ - 336GB free / 371GB total
2017-03-12 05:42:49Infoinstup[5312,5992]DISKs: D:\ - 437GB free / 558GB total
2017-03-12 05:42:49Infoinstup[5312,5992]Running module version: instup.exe - '17.1.3394.0'
2017-03-12 05:42:49Infoinstup[5312,5992]Running module version: Instup.dll - '17.1.3394.0'
2017-03-12 05:42:49Infoinstupmutex[5312,5992]The ownership of the secure mutex has been successfully taken.
2017-03-12 05:42:49Infoinstup[5312,5992]Loading product state
2017-03-12 05:42:49Infoinstup[5312,5992]Guid = d93719dc-377b-4eb1-8fb8-695dc0132926, Created = 15:05:17 12.03.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Persistent Guid = 7679a092-ed98-4a4f-a24f-72a9c1f68d5a, Created = 15:05:17 12.03.2017
2017-03-12 05:42:49Infoinstup[5312,5992]ProductId = ais
2017-03-12 05:42:49Infoinstup[5312,5992]Edition = 1
2017-03-12 05:42:49Infoinstup[5312,5992]Installed Part info:
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'iex' = 'iex', 8 (0x00000008), 04:33:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'jrog2' = 'jrog2', 4982 (0x00001376), 04:33:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'program' = 'prg_ais', 285280494 (0x110108EE), 20:49:49 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'setup' = 'setup_ais', 285280494 (0x110108EE), 20:49:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'vps' = 'vps_win32', 386008579 (0x17020603), 04:33:53 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Latest Part info:
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'iex' = 'iex', 8 (0x00000008), 04:33:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'jrog2' = 'jrog2', 4982 (0x00001376), 04:33:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'program' = 'prg_ais', 285280494 (0x110108EE), 20:49:49 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'setup' = 'setup_ais', 285280494 (0x110108EE), 20:49:50 07.02.2017
2017-03-12 05:42:49Infoinstup[5312,5992]Part 'vps' = 'vps_win32', 386008579 (0x17020603), 04:33:53 07.02.2017
2017-03-12 05:42:49Inforegistry[5312,5992]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2017-03-12 05:42:49Infousncache[5312,5992]USN cache loaded from the disk.
2017-03-12 05:42:49Infoinstup[5312,5992]Loading Proxy settings
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-Type: 'no proxy'
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-Authorization: 'no authentication'
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-Port: '8080'
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-Name: ''
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-User: ''
2017-03-12 05:42:49Infoinstup[5312,5992]Proxy-Pass: '???'
2017-03-12 05:42:49Infopartinfo[5312,5992]SetInstalled: Part package part-iex-8.vpx is installed.
2017-03-12 05:42:49Infopartinfo[5312,5992]SetInstalled: Part package part-jrog2-1376.vpx is installed.
2017-03-12 05:42:49Infopartinfo[5312,5992]SetInstalled: Part package part-prg_ais-110108ee.vpx is installed.
2017-03-12 05:42:50Infopartinfo[5312,5992]SetInstalled: Part package part-setup_ais-110108ee.vpx is installed.
2017-03-12 05:42:50Infopartinfo[5312,5992]SetInstalled: Part package part-vps_win32-17020603.vpx is installed.
2017-03-12 05:42:50Infoinstupcore[5312,5992]PkgLoadProductInfo: product GPB was successfully loaded.
2017-03-12 05:42:51Infoguiwizard[5312,5992]Running module version: HTMLayout.dll - '3.3.2.1'
2017-03-12 05:42:51Infoguiwizard[5312,5992]Loaded module version: C:\Users\FARIAA~1\AppData\Local\Temp\_av_iup.tm~a01224\HTMLayout.dll - '3.3.2.1'
2017-03-12 05:42:51Infoguiwizard[5312,5992]Setup gui was successfully started.
2017-03-12 05:42:51Infoinstupcore[5312,5992]Sfx setup update has started.
2017-03-12 05:42:51Infoservers[5312,5992]Server definition(s) loaded for 'C:\Users\FARIAA~1\AppData\Local\Temp\_av_iup.tm~a01224\servers.def': 29 (maintenance:0)
2017-03-12 05:42:51Infoservers[5312,5992]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:43:06Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-03-12 05:43:06Infoservers[5312,5992]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:43:23Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-03-12 05:43:23Infoservers[5312,5992]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:43:40Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-03-12 05:43:40Infoservers[5312,5992]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:43:57Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-03-12 05:43:57Infoservers[5312,5992]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:44:14Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-03-12 05:44:14Infoservers[5312,5992]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:44:31Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-03-12 05:44:31Infoservers[5312,5992]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:44:48Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-03-12 05:44:48Infoservers[5312,5992]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:45:05Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-03-12 05:45:05Infoservers[5312,5992]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:45:22Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-03-12 05:45:22Infoservers[5312,5992]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:45:39Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-03-12 05:45:39Infoservers[5312,5992]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:45:41Infoservers[5312,5992]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:45:56Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-03-12 05:45:56Infoservers[5312,5992]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:46:13Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-03-12 05:46:13Infoservers[5312,5992]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:46:30Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-03-12 05:46:30Infoservers[5312,5992]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:46:48Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-03-12 05:46:48Infoservers[5312,5992]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:47:05Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-03-12 05:47:05Infoservers[5312,5992]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:47:22Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-03-12 05:47:22Infoservers[5312,5992]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:47:39Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-03-12 05:47:39Infoservers[5312,5992]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:47:56Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-03-12 05:47:56Infoservers[5312,5992]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:48:13Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-03-12 05:48:13Infoservers[5312,5992]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:48:30Errordldwrap[5312,5992]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-03-12 05:48:30Infoservers[5312,5992]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-03-12 05:48:32Errorpkgengine[5312,5992]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
So I did a tracert to know if it was being blocked by my ISP but it’s not.
Tracing route to a1639.g1.akamai.net [60.254.148.208]
over a maximum of 30 hops:
1 2 ms 2 ms 3 ms belong.gateway [10.0.0.138]
2 * * * Request timed out.
3 5 ms 11 ms 11 ms 10.50.0.1
4 4 ms 4 ms 4 ms 10.54.0.6
5 9 ms 8 ms 7 ms static.belong.com.au [155.143.226.116]
6 9 ms 8 ms 7 ms Bundle-Ether-30.chw-edge901.sydney.telstra.net [165.228.19.45]
7 13 ms 13 ms 10 ms bundle-ether13.chw-core10.sydney.telstra.net [203.50.11.98]
8 23 ms 21 ms 24 ms bundle-ether8.exi-core10.melbourne.telstra.net [203.50.11.125]
9 20 ms * 22 ms bundle-ether1.lon-edge901.melbourne.telstra.net [203.50.11.108]
10 21 ms 21 ms 20 ms 203.50.76.3
11 20 ms 21 ms 20 ms a60-254-148-208.deploy.akamaitechnologies.com [60.254.148.208]
Trace complete.
It’s a brand new laptop which was factory reset so the chances of Malware being the case are very low but I’m not sure.
Any idea’s?
