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That’s not true Kodl, there’s plenty of people trying to help/answer. Most answers are by fellow users though. If they don’t know… they don’t respond. Also many problems get posted multiple times by people that don’t use the search function. See the current IE problem with the Online security plugin. After you’ve answered to 3 or 4 of these with the same answer the motivation to post the same instruction yet another time diminishes.
If you want help from an Avast employee you’re better of opening a ticket.