I have version Avast Free version 6.0.1367 with update 120226-4.
This will now not auto-update or allow programme version updates.
It will also not allow uninstall-reinstall or repair. It will also not allow a manual update of definition files.
Both uninstall and updates fail with the error message attached.
I am remotely accessing this machine so I cannot use “aswclear” in safe mode either.
The computer is Windows 7 Home Premium 64bit SP1
Any suggestions ?
with thanks
J
There are two ways to solve the problem:
The problem happened because an invalid definition file was uploaded to our server, and was being sent out to clients. The program I mentioned will replace this bogus file with the correct one.
I apologize for the inconveniece.
Vlk
Do we just leave the Version 7 alone for now without uninstalling until Avast takes care of it and it then will be fine after they fix it? Do we have to download a program you mentioned to fix it ourselves when it is out anytime? Thanks.
If avast got into the state where it “hangs” when you attempt to invoke an update (either virus definitions or program update) you will have to manually fix it by downloading the program I mentioned.
This happened to people who tried to invoke a PROGRAM update in the last ~12 hours (from within the avast UI).
Thanks
Vlk
See here for how to uninstall with that error message.
http://forum.avast.com/index.php?topic=94424.msg752160#msg752160
by hanging you mean nothing’s being downloaded, not an AvastUI or svc hang, right? anyway here I’ve been able to update virus def up to 27-0 … now checking (program or def) doesn’t work anymore. Should I use the program you’re talking about or not? thanks.
Vlk can you give a more accurate time frame? thanks
Yes, please do.
Hi,
I’m also experiencing this problem and would be grateful for confirmation that my system is protected … and also a timeline for the repair program.
OK Vlk - thanks for the update - I will wait for the stand-alone programme fix.
As I say I cannot use “aswclear” as I can only remote access the affected machine so I need a solution that will work via remote access (in this case Log Me In)
thanks
J
Same problem here. stuck with yesterday’s definition updates which means that we’re not protected against current threats implemented in the newest virus database.
I only dared to do what the Avast popup asked me to: do a program update.
Lesson learned for me!
Having to install another program to solve the problem is …
A couple of hours.
Thanks
vlk
Thanks for the reply. I’d also be grateful for reassurance that the fix won’t need to be run in Safe mode, for some reason my system won’t start in safe mode with F8. :o(
Ok, thank you.
This is what happened to me.
I saw a pop up yesterday (Sunday) from Avast! saying there’s a new version of the program. A few hours later, I tried to do a program update and it hung.
See this thread at DSLR/BBR: http://www.dslreports.com/forum/r26942163-avast-Issue-Fix-coming-
I’d like to know when it’s all just fixed. I see many pages of issues with v7 on this forum. I don’t need to upgrade if there are going to be these problems.
Would like to know when it’s all smoothed out so that I don’t corrupt my OS, my Chrome, my Apps, etc.
I have 6 running with virus database from yesterday…I suppose I’'m fairly safe for now. Is that correct?
Same problem here on a vista 32bit machine. update stopped last night after a 1/4 of the way, now any attempt to update, uninstall, or manual update gives error message that has avast5\setup in the address line for some reason, even though I have 6 and am trying to get 7. error is all zeros, last action is “spawning”.
OK. No need to post anymore, the issue is known and as stated above a fix is coming in a couple of hours.
Thanks.
You know what? It’s okay. I was personally upset when avast! stopped wanting to update and have been displeased by the whole v7 experience so far, but as I figured, you guys are trying to fix it, so I’m more than willing to let bygones be bygones.
Thank you for letting us know what’s going on. Here’s to a speedy and satisfying conclusion to this black spot on what’s otherwise excellent service. 
I’d like to know how this planned fix relates to the pages of issues with v7 that we’re seeing here: http://forum.avast.com/index.php?board=2.0
Does it mean that users of v6 who are currently affected by this lockup (currently unable to update program or engine & definitions), will now be able to upgrade to v7 but then become subject to all the ongoing issues noted in the forum?
I ask because I’d just like to be able to get definitions for v6 when that’s fixed and then be advised when the v7 issues have subsided before I upgrade the program.
Thanks.
Will it solve the problem of a sandbox (security check) - You know that warning Sandbox jumps very often … ?
Thx