Hi I’m looking for some assistance to remove a virus or trojan. If anyone can point me in the correct direction or give me some suggested steps to follow to get rid of this, that would be great! Please find below a summary of the problem, scan results from virus total and a hijack this scan of my system.
Thanks! -Alex
Avast detected a virus during a background scan yesterday. This is the message it gave:
File name: C:\WINDOWS\SYSTEM32\USER32.DLL
Malware name: Win32:SysPatch [Wrm]
Malware type: Virus/Worm
VPS version: 081224-0, 24/12/2008
Recommended action: Move to chest
I get the same message each time it runs.
The problem that I’m having is that when I click ‘move to chest’ in avast, it says ‘cannot process “C:\WINDOWS\SYSTEM32\USER32.DLL” file’. The same message appears when I try to delete so I can’t get rid of the infection with avast seemingly.
I’m not sure where the infected file USER32.DLL came from. It shows the last date modified as 7 December 2008.
I also got a message stating that avast has detected a virus in the operating memory. Since it is very dangerous to work with the computer while the virus is active, it is strongly recommended that you restart the computer and let avast scan all your data in the boot phase, before the virus can be activated. Do you want to schedule the boot-time scan and restart the computer?
What I’ve tried so far is to disable system restore and let avast run a scan in boot-scan mode. I also tried running avast with windows in safe mode. It still could not move or remove the infected file.
This is the log file from avast:
7/12/2008 10:39:44 AM SYSTEM 1080 Sign of “Win32:Trojan-gen {Other}” has been found in “C:\WINDOWS\system32\nvaux32.dll” file.
23/12/2008 5:45:29 PM SYSTEM 1140 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
23/12/2008 5:50:06 PM SYSTEM 1140 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
23/12/2008 11:38:14 PM SYSTEM 1132 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
24/12/2008 7:56:32 AM SYSTEM 1080 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
24/12/2008 11:30:07 AM SYSTEM 1080 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
24/12/2008 2:00:16 PM 3baws 1832 Sign of “Win32:Trojan-gen {Other}” has been found in “C:\Documents and Settings\3baws\Local Settings\Temp\wJQs.exe” file.
24/12/2008 9:24:55 PM 3baws 1832 Sign of “Win32:Trojan-gen {Other}” has been found in “C:\WINDOWS\system32\aston.mt” file.
24/12/2008 9:25:31 PM 3baws 1832 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\system32\dllcache\user32.dll” file.
24/12/2008 9:26:59 PM 3baws 1832 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\system32\user32.DLL” file.
25/12/2008 6:05:40 AM SYSTEM 1008 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
25/12/2008 6:09:13 AM 3baws 216 Sign of “Win32:SysPatch [Wrm]” has been found in “c:\windows\system32\user32.dll” file.
25/12/2008 6:09:46 AM SYSTEM 1008 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
25/12/2008 7:39:48 AM SYSTEM 784 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
25/12/2008 7:42:50 AM 3baws 612 Sign of “Win32:SysPatch [Wrm]” has been found in “c:\windows\system32\user32.dll” file.
25/12/2008 7:45:49 AM SYSTEM 784 Sign of “Win32:SysPatch [Wrm]” has been found in “C:\WINDOWS\SYSTEM32\USER32.DLL” file.
25/12/2008 9:53:53 AM 3baws 1080 Sign of “Win32:SysPatch [Wrm]” has been found in “c:\windows\system32\user32.dll” file.
The first item (nvaux32.dll) is in the virus vault. I’m not sure if it has any connection to the current problem.
I tried to scan the file USER32.DLL with Jotti and it came back ‘The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file’
These are the results from virus vault:
File user32.DLL received on 12.24.2008 22:06:35 (CET)
Antivirus Version Last Update Result
a-squared 4.0.0.73 2008.12.24 -
AhnLab-V3 2008.12.25.0 2008.12.24 Win-Trojan/User32Hk
AntiVir 7.9.0.45 2008.12.24 -
Authentium 5.1.0.4 2008.12.24 -
Avast 4.8.1281.0 2008.12.24 Win32:SysPatch
AVG 8.0.0.199 2008.12.24 -
BitDefender 7.2 2008.12.24 -
CAT-QuickHeal 10.00 2008.12.24 -
ClamAV 0.94.1 2008.12.24 -
Comodo 809 2008.12.24 -
DrWeb 4.44.0.09170 2008.12.24 BackDoor.Zapinit
eSafe 7.0.17.0 2008.12.24 -
eTrust-Vet 31.6.6276 2008.12.24 Win32/Pruserinf
Ewido 4.0 2008.12.24 -
F-Prot 4.4.4.56 2008.12.24 -
F-Secure 8.0.14332.0 2008.12.24 Trojan.Win32.Patched.bb
Fortinet 3.117.0.0 2008.12.24 -
GData 19 2008.12.24 Win32:SysPatch
Ikarus T3.1.1.45.0 2008.12.24 -
K7AntiVirus 7.10.564 2008.12.24 -
Kaspersky 7.0.0.125 2008.12.24 Trojan.Win32.Patched.bb
McAfee 5474 2008.12.24 -
McAfee+Artemis 5474 2008.12.24 potentially unwanted program Patched User32
Microsoft 1.4205 2008.12.24 Virus:Win32/Mariofev.A
NOD32 3716 2008.12.24 Win32/Pinit
Norman 5.80.02 2008.12.24 -
Panda 9.0.0.4 2008.12.24 W32/Patched.D
PCTools 4.4.2.0 2008.12.24 -
Prevx1 V2 2008.12.24 -
Rising 21.09.22.00 2008.12.24 Trojan.Win32.Patched.bi
SecureWeb-Gateway 6.7.6 2008.12.24 -
Sophos 4.37.0 2008.12.24 Troj/User32Hk-A
Sunbelt 3.2.1809.2 2008.12.22 -
Symantec 10 2008.12.24 -
TheHacker 6.3.1.4.199 2008.12.23 -
TrendMicro 8.700.0.1004 2008.12.24 Possible_Patch-1
VBA32 3.12.8.10 2008.12.24 -
ViRobot 2008.12.24.1534 2008.12.24 -
VirusBuster 4.5.11.0 2008.12.24 -
Additional information
File size: 578560 bytes
MD5…: e85618a52bacf75e2b98da7ece62ebc4
SHA1…: c631b19a5a723df64cd5b9db453c31761ca82547
SHA256: b90de578d642b9c0247f50cee79d26133ee633fd5fa45b8c69164ad326538e4a
SHA512: 9a522510e234d7e092f02aa2d85fe9dcacddfa4e1b496e90307c90f20280c33e
b2526fefe0d9c2149955cc5cd57d8c59b45db9ab5db97bbd36fd8c927e1228b4
ssdeep: 6144:QAML7NoIlCGJPY2Z2AlptXbgz0+Q4odCGfTnpbEdd/fudqsa0jucQgBMacC
GNoEd:qoHEHblpWz0jPLhEfgP6WMDoEJY
PEiD…: -
TrID…: File type identification
Win32 Executable MS Visual C++ (generic) (65.2%)
Win32 Executable Generic (14.7%)
Win32 Dynamic Link Library (generic) (13.1%)
Generic Win/DOS Executable (3.4%)
DOS Executable Generic (3.4%)
PEInfo: PE Structure information
( base data )
entrypointaddress.: 0x7e41b217
timedatestamp…: 0x4802a11b (Mon Apr 14 00:11:07 2008)
machinetype…: 0x14c (I386)
( 4 sections )
name viradd virsiz rawdsiz ntrpy md5
.text 0x1000 0x5f283 0x5f400 6.65 0a84fb2f4fe16a3910644665532e522c
.data 0x61000 0x1180 0xc00 2.38 28fc1d764bf4ed37bb349bca5991a1ff
.rsrc 0x63000 0x2a088 0x2a200 4.97 818c69d1407c2f66058a8171086b2fba
.reloc 0x8e000 0x2de4 0x2e00 6.77 68ebe5a2d822be0663a3e935b39d0bae
( 3 imports )
> GDI32.dll: GetClipRgn, ExtSelectClipRgn, … [rest deleted as too long]
I’ll post the hijack this file in a separate post because the message is over the 10000 character limit