I am using avast free antivirus on my laptop.
While using firefox, I got a popup that said something like “your computer has been blocked” and had a bunch of stuff designed to scare the user into calling a number. I did NOT click or interact with the popup. I promptly did an ALT CRL DELETE, went to task manager, and ended the firefox session.
I ran a smart scan, and avast said viruses found. I tried clicking resolve in avast, but it didn’t seem to do anything. I ran a smart scan again, and got the same results.
So I temporarily installed malwarebytes, did a scan in malwarebytes, it found 7 pups, I quarantined them. Ran a scan in malwarebytes again, and it said 0 threats detected.
Now my goal was to verify that avast agrees, and then remove malwayebytes. I tried to do a new smart scan in avast, and the computer crashed. I’m guessing this is because I now have two antivirus softwares installed. As an aside question, does such a crash damage the computer or is it just an inconvenience?
The computer restarted, I tried to run a smart scan in avast again, and I think the computer crashed again.
The computer restarted, this time no problems, it has not crashed. Now if I run a scan in malwarebytes, it says 0 threats detected. But if i run smart scan in avast it still says viruses found, and when I click resolve, it says scan {…} not found; I attached a screenshot. Clicking “fix” just brings me back to the scan finished results. And I am pretty sure this is the same thing avast was telling me and doing originally.
During this entire time, I have not seen any symptoms of the computer being infected, but I am concerned that avast is still detecting something and can’t resolve it.
So I decided to ask for help.
I have all of my important stuff backed up on an external harddrive.
I read the topic: Logs to assist in cleaning malware.
I ran the scan in mbam.
I saved the log.
I edited out the user name from system information.
I attached the log.
I downloaded farbar.
I ran the scan.
I edited out the user name from logs.
I attached the logs.
-Bishop