What exact avast version ?
What is the exact problem (or problems) you are having ?
What do you mean with “States to refer to your email for your order yet that is the same phone number.” ?
A email and phone number are two entirely different things.

The phone support is handled by a third party and only handles a few things for a price.

Set up an email request to their billing and have received NOTHING back in any form of communication.
What is the ticket ID ?