Avast downgraded itself today

My wifes version of Pro does not expire until March 2015, but it reverted to free, nothing was done it just said it had updated and then started unistalling the pro version??? I re uped it to two years but I see I didn’t have to! Dear Avast investigate this give me credit or I’ll file to get a return from paypal and will not renew my other machines!!!

I’ve reported your issue to the moderators.
Please, hang on. Your money is secure. Don’t worry.

Please can you send support package to ftp://ftp.avast.com/incoming/

This will help you prepare the Support Package:
http://www.avast.com/en-us/faq.php?article=AVKB33#idt_01