My computer keeps crashing due to BSOD and from what I can find it is due to an Avast driver. I am getting the following message:
The “aswSnx” driver (??\C:\Windows\system32\drivers\aswSnx.sys) appears to have caused a system crash.
Online research led me to Avast. I can find no way to update this specific driver. Avast rep had me uninstall and reinstall which seemed to work for a couple weeks but they have started again.
Can anyone help? Thank you for your time!!!
I’d recommend a clean install to v9.0.2013
Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.
Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe
Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/
Thanks for the assistance! I tried your suggestions…will see how it goes!
Well that lasted all of two minutes! Just after I posted my reply to you, the same driver shut down my computer with a blue screen. Any other ideas? I can’t believe how much time I have wasted on this!
I have the same problem.
I was here reading trying to see what others knew and saw your post.
I finally did a System Restore from the Control Panel and am back to the free version.
Funny thing is after doing a system restore Avast offered me the version I had just bought for $19.95 for $9.95.
Not sure whom to address…did you two guys have previous A/Vs on the machine ?..eg. AVG, etc.
I ask because perhaps you have been using Avast for awhile but initially had an other A/V.
Besides a clean un-install and re-install you need to make sure you truly remove all remnants of old A/Vs.
Avast and these old remnants can have conflicts: http://www.avast.com/faq.php?article=AVKB11#artTitle
Also, not knowing your PCs you should look/post other security software you have…any that came with machine, etc.
I have used Avast for longer than I have had this computer, so never installed any other anti-virus. I have only used the free Avast software, and just update it when it prompt for an update.
I have a Dell PC running Windows 7.
Does anyone have any familiarity with this particular driver? I am just really at a loss.
As you stated…it is an Avast Driver and if you have done a clean uninstall, removed all previous AV/s, re-install then there is some other conflict issue. I have PMed a person for you that is good with tools he’ll have you run to find out more. The current state of your system is that it runs ?..in other words you can get into Windows ?..also what is your O/S ?
When I get the blue screen, I can usually reboot and then the computer runs fine. Then an unknown amount of time…might be days or weeks until the next blue screen. Run every kind of test I can think of, and no problems show up.
I’m running Windows 7 Home Premium.
Appreciate all your efforts.
I have come across this before, is the blue screen due to the driver accessing a privileged area
I’m sorry, but I don’t know what that means or how I would check.
Do you have a .dmp file in c:\windows\minidump ?
Yes, several. From each of the crashes, I assume?
Could you zip the files together and upload them to the Avast FTP ftp://ftp.avast.com/
Give the zip folder a unique name like aswSnxDumps
Please forgive my ignorance. I believe I have created the zip folder with all the files. Can you please tell me how to upload to that site? I am not seeing any way to do so. Thank you.
Bayareascott use FTP client FileZila and upload mini/full dump files to Avast FTP server.
FileZilla: http://www.filehippo.com/download_filezilla
Avast FTP server: ftp://ftp.avast.com/incoming/
Avast FAQ: http://www.avast.com/faq.php?article=AVKB33#idt_02
Thank you
Open windows explorer on your computer
In the address bar put ftp://ftp.avast.com/
Press enter
Select the incoming folder and drag and drop the zip file there
OK, tried this…got the following error:
An error occurred copying a file to the FTP server. Make sure you have permission to put a file on the server.
Details:
200 Switching to binary mode.
227 Entering passive mode (91, 213, 143, 4, 94, 230)
553 Could not create file.
OK, I changed the address bar to add “incoming” at the end, and that worked. Hopefully someone can see the zipped dump files?
Just checking in…has anyone been able to see the dump files?