“Avast Email Guardian Not Supporting Xtra.co.nz IMAP – No Response from Support”

General
1

Hi all,
I’m hoping someone here might have insight into an issue I’ve run into with Avast Email Guardian.
I have a Spark Xtra.co.nz email account that was previously configured using POP3, but I switched to IMAP several months ago. Despite using a supported protocol, Email Guardian doesn’t seem to recognize or apply protection to my account—and when I contacted Avast Support with the full details (on July 1st), I never received a reply.

Is anyone else using Xtra.co.nz and facing the same problem? Could Avast’s system still be identifying my email as POP3 from its old configuration? I’m wondering if there’s a way to re-trigger account detection or refresh my email profile so the protection will apply correctly.

My Premium subscription is active, and I’d really like to use all the features I’m entitled to before renewal time comes around.
Any help or insight would be much appreciated!
Thanks,
Mark

2

Hello Mark-2835!

I also had the same problem once with my Avast email program and it was gone after reinstalling it. You can also try reinstalling and updating the device OS to the latest version. Also, to be honest this could be a complex problem with your program as a result it would be best to seek professional assistance.

3

I believe Avast only supports the IMAP4 protocol with the Mail Shield/Guardian

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