We have a customer with a 90 seat license & SOA console. I have confirmed that the number of computers in groups (other than unmanaged) totals 90 or less. We have had Avast Support merge multiple licenses into a single license file, in case that was causing the issue.
We continue to have clients that are reporting “license expired”. It’s generally only about 3 to 6 clients at a time. When we check SOA, I can see their last communication date, which is sometimes as recent as yesterday. If I check the Computer Login Audit Trail, the clients don’t appear to be attempting to communicate with SOA.
Does anyone have any suggestions or have you been experiencing similar issues?
Understandably, the customer is becoming frustrated with this on-going issue. As we tell them we’ve got all the clients in-license, then the next day some drop off again. :-[
Yes, the license shows correctly in the SOA console. The clients with the issue show as “disconnected” (black) in SOA too, as you’d expect.
If I manually re-install the Avast EPS Client, the computer will start checking in to the SOA again, without any need to re-add Computer to the Group. So I don’t believe there’s any issue there.
Maybe I should look at updating the SOA console version? It’s currently at 1.2.2.28, DB version 1450. Any thoughts on this?
It’s over a year old since it’s original install. Since I’ve received no other solutions or ideas, I think I’ll give it a try. I’ll report back with the results.
We are experiencing a similar issue. Avast SOA ver 1.2.2.28 database version 1450. We have 70 licenses and less systems than that in the default group. There are a number of systems in the unmanaged group, but it is my understanding that they do not add to the client license total. Our license is up to date and shows that it is valid. However, at any given time we will only have 6 or 7 of the almost 60 clients shownig as “Secured” in the dashboard. The rest are “Disconnected”. I have many clients that report using a trial license although they settings are correct in the Settings / Troubleshooting / Adminstration console. As tech support could not offer much assitance, I ended up uninstalling the SOA, deleting the database the installing it fresh with a brand new database.
Were you able to resolve the issue, or did you end up going to another AV product? Any help anyone could give would be most appreciated.
Regards,
Todd