Avast Error 10044 and unable to connect to internet.

Avast Free Antivirus / Premium Security
1

My rig: Windows 7 Proffessional 64 bit, everything with latest updates.

I will start by saying that I do not know if this is an internet problem, avast! problem, a virus, or just a system problem. Hopefully I can get some tech support help here.

So randomly, my internet stops working. I am still connected, however I have absolutely no internet capability. Over the network signal on the tray, I have either the yellow triangle ! symbol overtop or no symbol at all (indicating a healthy connection). Either way, I can’t connect to anything whatsoever. I can’t even access my router through 192.168.0.1.

I also get an error through avast on startup:

avast! will not be able to protect mail/news (error 10044)

Please check that the avast! service (AvastSvc.exe) is not blocked by your personal firewall.

I also cannot activate the avast web shield. No matter what I do, I cannot activate it, no matter how many times I try. It tells me to activate the Avast! service, but I don’t know how to do that, and either way I still see the AvastSvc.exe process active in task manager (which I assume is the Avast! service).

I am using Comodo Firewall and defense+ security. I have tried a variety of solutions, from disabling any combination of the two, to rebooting/resetting my router, to even system restoring, and nothing seems to work. I confirm that only my computer has this problem, as the other computer, my xbox, and the iPad (which I am using to type this) works just fine at the very moment. I have also done a full system scan and found no threats.

Is there any advice you can give?

2

Sounds to me like Avast is being blocked by Comodo. Keep in mind that Comodo is not only a firewall its a complete HIPS. Seems like Comodo and Avast dont play nice together. Lets try this. Completely uninstall Comodo and reboot. You will need to delete all the left overs from Comodo also. I believe they have a clean up tool in there forums. Reboot and see what happens. You are also on Windows 7 64 bit and you dont need a 3rd party firewall. Avast has a behavior blocker and Comodo has a HIPS. Both of them can conflict.

http://www.wilderssecurity.com/showthread.php?t=294741

3

Sounds like a network problem on your computer, and not Avast.

Try opening command prompt and running

ipconfig /release
ipconfig /renew

and see if that fixes anything

4

If that’s true, then how come Comodo is only blocking right now? Keep in mind I’ve disabled COMODO entirely at some points and that didn’t solve this. (Did not uninstall, though)

and what does having a 64-bit system have to do with not needing a third-party firewall?

I get this error:

An error occurred while renewing interface Local Area Connection: unable to contact your DHCP server. Request timed out.

I’ll uininstall comodo, and tell you my results.

Also, remember that the web shield doesn’t work either, I don’t even know what could be causing that.

5

I’ve tried both solutions mentioned, and nothing has changed.

6

Windows 7 Firewall has made leaps and bounds over XP and Vista firewall. With Windows 7 there is no need to use a a 3rd party firewall. Disabling Comodo does not do anything since the drivers are still there. Disable it and you will see its actually still running.

7

You FULLY uninstall Comodo? That was too quick. So now you have Windows 7 firewall enabled correct? Now try uninstall Avast. Here is a link of what Comodo leaves behind.

http://forums.comodo.com/help-for-v3/full-removal-of-comodo-firewall-pro-3-with-safesurf-toolbar-if-regular-uninstall-method-fails-t17220.0.html

8

WAs it too quick? Is it supposed to be a long and painful process or something?

I am using windows 7 firewall, now.

Is what Comodo leaves behind so harmful? I don’t remember ever installing a safe surftoolbar.

I’ll post back after I’ve uninstalled avast and rebooted.

9

Rofl.

10

Well I guess I’ve uninstalled Avast!, as well, and I still can’t connect to the internet in any way.

11

Revo Uninstaller in Advanced Mode is the best method. You need to remove ANY and all files and folders. Also remove any registry entries. Most good companies have an uninstaller.

12

his dns cannot connect.

13

Well this is where you start. So its not Avast and its not Comodo. Lets try flushing your dns. Go to CMD and run it under Admin. Then copy and paste this.

ipconfig /flushdns

Unplug your router. Unplug your modem. Shutdown your pc. Wait 5 minutes and reboot your modem. Then reboot your router then finally your pc.

BTW derry…Unless you have some advice to add stay out.

14

Sorry i was just implying that his DNS could not connect sorry if i intervened.

15

lmao!!! 2nd post in this thread ::slight_smile:

16

he tried that already with errors. Please read.

17

Are you connected via wireless or ethernet? Are you sure that all your modem and router lights are on? Are you sure its not your ISP?

18

Hope your problem is solved sorry i could not be of more help. ;D
best wishes

19

Well realize, for what it’s worth, that my modem and router are the same device, in a gateway. Probably means nothing, but may as well clear that detail.

I’m connected via ethernet, with all other devices except my xbox connected wirelessly. All of them can connect successfuly, pretty much ruling out that it’s the ISP. All the necessary lights on the gateway are on.

After trying what you said, I am still unable to connect.

20

Ok lets check this. Open up the Control Panel and click on internet options. Once there click on connections/LAN settings. Be sure that “automatically detect settings” is checked off and not proxy.

So you cannot connect to the internet using with IE or FF?