Last week I posted about my AVAST errors.
[I had two errors appear on my computer with avast and it seems to have stopped working. The first was “Error reading product data from C:\Program Files\AVAST Software\AVAST\setup\part-setup_ais-7d6.vpx”.Setup cannot continue. The second was “avast! A setiface error has occurred:2 Try to reinstall or contact support, please.” I did create a log file which I can send if you need it to help me. I had done a system restore and from what I was reading here, I didn’t disable something I should have first. I have AVAST Internet Security valid until August 2014. Can you help me? Thanks Mick]
Podus recommended a clean install of AVAST, which I did as instructed and things seemed to be working again.
Although, I may have spoke too soon.
I did reinstall avast, and since have had it act up twice. It stopped working the other day, and wouldn’t open. Yesterday the same thing. I went to the control panel and repaired avast. It then opened and ran a scan that said no threats detected. However a file on by computer completely disappeared, as well as a program icon off the desktop. Not sure what is happening, but whatever was there, still seems to be. I don’t want to system restore because that doesn’t get rid of the problem. It still exists whatever it is.
So I followed the instructions from forum post: http://forum.avast.com/index.php?topic=53253.0.
I am attaching the logs from AdwCleaner, Malwarebytes and OTL. Although there was only one log produced from OTL, not the second extras txt file.
Sure hope you can help me. Thanks in advance for your assistance. Mickie
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
THEN
Please download GMER, the AntiRootKit tool from the link below and save it to your Desktop:
[*]Wait for initial scan to finish - if there is any query, click No;
[*]Click [ Scan ] button and wait until the full scan is complete;
[*]Click [ Save … ] button - save the report to the Desktop (named ARK );
Hi,
Please do not be alarm by Gmer’s "Rootkit Behavior"warnings. What Gmer has been seen are avast legit drivers.
Posted logs do not show traces of malware activity. I just wanna preform some additional check using FRSTScript.
1. Open notepad and copy/paste the text present inside the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Start
Toolbar: HKCU - No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
File: C:\Windows\System32\url.dll
C:\Users\Mickie\AppData\Local\Temp\OfficeSetup.exe
C:\Users\Mickie\AppData\Local\Temp\ose00001.exe
CMD: ipconfig /flushdns
End
2. Save notepad as fixlist.txt to your Desktop. NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
3. Run FRST/FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply. Note: If the tool warned you about the outdated version please download and run the updated version.
Nope, your system is clean. Logs doesn’t shows the sign of malware. Your system is clean. As problem isn’t malware related, therefore I shall remove used tools:
Please download DelFix by “Xplode” to your Desktop.
Now click on “Run” button. Wait for the programme completes his work.
All the tools we used should be gone.
Tool will create and open an log report (DelFix.txt) Note: The report will also be stored on C:\DelFix.txt
Thank you Manga86.
I’ll do the removal of the tools.
Regarding the file that dissapeared and the icon that left my desktop… I’ve run AVAST on my file backup and it shows clean, Would it be OK to restore that file as well as the shortcut icon now?
I’m so glad I purchased AVAST and asked this Forum for help.
Thanks again. You have been awesome.
Sorry Magna86, I maybe wasn’t clear on that… when I said a file disappeared, it didn’t hide, it’s completely gone from the computer, as in deleted, but not by me. I have it backed up on a back up drive, I checked that on another computer running AVAST and it showed clean. Is it ok to restore that file from my backup? Thanks, Mickie
As I can tell this problem isn’t malware related ( if is logs would show that ), what now I’m think of is damaged sectors on HDD.
If bad sector is damaged, data on your HDD can’t be read, and system read that as unknow or non-existent data.
I shall give you a tool to test that.