Hi Avast help, I had two errors appear on my computer with avast and it seems to have stopped working.

The first was “Error reading product data from C:\Program Files\AVAST Software\AVAST\setup\part-setup_ais-7d6.vpx”.Setup cannot continue.

The second was “avast! A setiface error has occurred:2 Try to reinstall or contact support, please.”

I did create a log file which I can send if you need it to help me.

I had done a system restore and from what I was reading here, I didn’t disable something I should have first.
I have AVAST Internet Security valid until August 2014.

Can you help me? Thanks Mick

avast does not like system restore if you dont turn off selfprotection first

try a new clean install

Uninstall Utility. http://www.avast.com/uninstall-utility

Installation files. http://www.avast.com/download-software

Thank you very much. Doing this now. Will let you know how it all works out. Mick

Seems to have worked just fine. Thanks Pondus for your assistance.
I’ve been an AVAST user for several years, and recommend it to my friends all the time.
I’ve had very few problems with it, but the few I have had, I’ve always been helped out by support.
Thanks again, Mickie

your welcome :wink:

Hi Pondus, I may have spoke too soon.
I did reinstall avast, and since have had it act up twice. It stopped working the other day, and wouldn’t open. Yesterday the same thing. I went to the control panel and repaired avast. It then opened and ran a scan that said no threats detected. However a file on by computer completely disappeared, as well as a program icon off the desktop. Not sure what is happening, but whatever was there, still seems to be. I don’t want to system restore because that doesn’t get rid of the problem.
I’m not home now, but tomorrow will follow the instructions and attach logs from http://forum.avast.com/index.php?topic=53253.0.
Thanks in advance for your assistance. Mickie