I received a msg box telling me I was “unprotected” and that my Avast Home Virus program had “expired”.
Why is this??? ???
If I go to “about Avast” I get the following under registration key info:
Type: Home
Expiration: Never
Updates Expiration: Saturday March 1, 2008 12:00:00 AM
When I click on the link in the “red” msg box I am recommended to upgrade but have the option to stay with the “home” version.
When I click on the link to register I have three choices on the Avast web page:
I’m a new user and I need a registration key for Avast! Home Edition
I’m a registered user, but I lost my registeration key
I’m a registered user and my registration key has expired and I need a new one.
The closest choice that applies to me would be #3 but…
I don’t remember ever needing to do this before
I have a registration key on file that already shows in the “about Avast” already.
Why is this happening since I have a registration key on file and am registered and the registeration key states that it NEVER EXPIRES. ???
Should this happen and what do I do? (maybe I just don’t remember this happening before but I really don’t remember needing to do this in the past).
Can I or should I just enter my old registration key (assuming that I can do this) or do I need to request a NEW registration key be emailed to me (option #3 offered) and enter that one (please see original, above, post)?
It is my experience with any other software I have that I have just ONE registration key and that stays with the software permanently. I want to avoid any issues with Avast and want to make sure I don’t do something that creates more problems so I am hopeful that I can get some clarification without just guessing as to whether I really should or need to get a NEW registration key or all I need to do is use my current registration key again.
I went ahead and registered via the link provided on the Avast web page and entered the new registration key number emailed to me.
It changed my registration slightly for 2 numbers toward the middle of the entire registration key that I had before.
My about Avast now reads under the registration key as follows:
Type: Home
Expiration: Never
Updates Expiration: Friday May 01, 2009 1:00:00 AM
Thus the last line “Updates Expiration” changed to what is listed now (above) from:
Updates Expiration: Saturday March 1, 2008 12:00:00 AM
I have no idea what relation the dates have considering that we are currently in February, but I presume that I will now get virus protection updates okay as opposed to the “red” warning message regarding registration expiration.
Maybe I just don’t remember doing this in the past since at my age even though a year seems to go by so very fast it at the same time still seems like forever when I think back to specific events.
The avast program is free and as such doesn’t expire, the updates however, have an expiration date and as you said “Updates Expiration: Saturday March 1, 2008 12:00:00 AM.”
avast starts to notify you of the pending expiry, I believe 3 weeks before expiry, this would fall in with the notifications that you were receiving.
You should choose option 3 as that will send a new registration key, which should be for 14 months (Home version). So this matches what you said the new expiry date is, “Updates Expiration: Friday May 01, 2009 1:00:00 AM,” 14 months after the original 1 March 2008 updates expiry date.
