AVAST extension preventing IE8 logging into Hotmail

system · 2013-12-26T13:24:07.000Z

My wife’s computer at home is running Windows XP SP3, Avast 2014. When she tries to login to Hotmail using IE8 she sees the following,

<body onload="javascript;rd();"

If I go into tools menu in IE8 and select manage addons, then deactivate “avast! Online security” she is than able to login to Hotmail. If she uses Firefox she has no problem, only with IE.

Any ideas?

Para-Noid · 2013-12-26T16:02:50.000Z

Are you using the latest version of avast? v2014.9.0.2011?

Also there is a known issue with AOS and IE.
My suggestion is to disable it.
I hase the AOS disabled in each of my browsers.
I use PrivDog instead.

system · 2013-12-26T16:11:16.000Z

I am not sure of Avast version. I will check tonight when I get home.

system · 2013-12-27T00:20:32.000Z

The version on the system is 2014.9.0.2011

system · 2014-01-02T22:01:17.000Z

Same problem here with WIN XP PRO SP3 and IE8: disabling Avast Online Security in Tools/ Add-ons stops it and I can then access Outlook e-mails; BUT, I want AOS to run. I have seen the protection it gives from questionable web sites! Somebody needs to fix this problem, either Avast! or Microsoft! Avast! is my best friend!! :-\

system · 2014-01-07T19:18:15.000Z

I was watching this thread on the MS Forums … It seems to come down to the Avast! Toolbar and its services.
http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/internet-explorer-wont-access-hotmail/df182561-4776-48f3-97ef-f8717b4920a2

Right clicking on the Avast! Toolbar Icon in Windows 8 (64bit) / Internet Explorer 10 to Disable the Avast! Toolbar worked and I can use my Hotmail. (Merci, John). Doing so indicated that the services listed would be disabled. The list was composed of multiple ( three ) instances of “avast! Online Security” . I am wondering if the service is reloading multiple time and getting confused or consuming multiple resources? Nonetheless, it appears to be a avast! issue so I will switching over to their support site. Thanks All !

NOTE: Using the Avast! SafeZone option is also a workaround for now.

system · 2014-01-08T17:47:59.000Z

FBTHFL post:6:

INOTE: Using the Avast! SafeZone option is also a workaround for now.

But how long before the issue is fixed? Or do I have to find another anti-virus etc provider. Not impressed by this… >:(

OndraM · 2014-01-08T22:18:50.000Z

Sorry, this is a major fail on our side. We will fix it and try to deliver emergency update as soon as possible.

OndraM · 2014-01-09T15:56:56.000Z

We prepared the fix today and there should be an Avast update next week delivering it. Again, sorry for the inconvenience.

system · 2014-01-11T09:30:45.000Z

This is not good enough. I have to email a dissertation assignment by monday and you are preventing me from doing it. I am v angry and will stop using your systems if not sorted by tomorrow. It is crap and you are causing me a lot of concern.

igor0 · 2014-01-11T10:00:14.000Z

As written in the first post - you can disable the Online Security plugin in IE configuration.

system · 2014-01-23T21:13:20.000Z

Thanks, Avast! Got the update and it’s working fine!

system · 2014-02-03T14:53:06.000Z

We have a similar problem with our web site. https://www.e-assura.ch/

We know that we are as big as Hotmail but a lot of our 100 k customers are having trouble logging in our web site using Internet Explorer and Avast.

Tested Avast last version, updated today, software and definitions. Tested IE8 and IE10.

In fact, it is blocking our JavaScript. It is used to do login in the website and make some “show / hide” fields in the page.

Example: in the login page in french (fr), the link “Mot de passe et/ou nom d’utilisateur perdu?” should hide some fields and show others. Instead, a javascript error alert shows up.

Strangely if after the first page load I do F5, everything works fine again. It is always the first page load that is not working.

When disabling the avast extension in IE, it works fine always.

Tried to add it to Exclusions too, but no luck at all. (When I add it, it doesn’t accept with the https?!)

A customer indicated another web site where she had problems too. I tested and saw it in action. https://www.olx.ch/

Please, please, say that you have a easy solution for it

OndraM · 2014-02-04T09:52:42.000Z

We are looking at it and I will get back to you once we figure out where the problem is.

If it is a problem on our side, we will provide a fix, but we probably will not be able to deliver it before March. ;-(

system · 2014-02-05T09:39:28.000Z

Thank you for your reply. We will review our code to view if there is nothing that we can do.

The only other thing that caused this to our web site was the malware “Price peep”.

system · 2014-02-06T09:03:33.000Z

We have a clue. We use a JavaScript function $. It is just a shortcut for document.getElementById

function $(I) { return document.getElementById(I) }

If we rename it, it works, but it is used in so many places in our site…

system · 2014-03-31T08:32:02.000Z

Could you review this problem?

Kind regards,
Olivier Voutat

system · 2014-03-31T15:07:12.000Z

Hi I would not worry about Avast to much when you are using IE 8. Yes IE 8 is the last browser update done for XP in March 2009 you really need to use a updated browser of your choice like Chrome ,Firefox or what ever.

system · 2014-04-01T07:27:45.000Z

Tested Avast last version, updated today, software and definitions. Tested IE8 and [b]IE10[/b].

system · 2014-04-11T06:03:56.000Z

Ok, so we renamed it and published on our latest update. No problem so far.

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