Avast false positive

Avast Mobile Security Avast Mobile Security for Android
1

Hi,

I’ve submitted a false positive report last week and I’d like to know if there is any way to know the ETA on it / speed up the process.

Several our users have indicated that avast is detecting our app as a malware.

For info: https://play.google.com/store/apps/details?id=com.transat.airtransat&hl=en

Thanks.

2

As you’re a developer, read here…

→ https://support.avast.com/article/229/
→ https://support.avast.com/article/228/

3

Thanks for the update.

Is it possible to have a timeframe between submitting the ticket and our ticket being reviewed ?

Thanks.

4

You’re welcome.

5

Hi, the timeframe often differs, at the moment we have no tool to inform the users when their ticket is supposed to be processed, thanks for understanding.