Avast Firewall drivers could not be installed

Viruses and worms
1

The firewall does not work. I had been trying to reinstall the avast internet security 8 and firewall drivers could’t be istalled. Please see my logs attached.

2

Repair avast!:

  1. Control Panel → Add/Remove programs → avast!
  2. Click on ‘Repair’.
  3. Follow instructions.
  4. Reboot.
3

Now retry the firewall

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
[2013/02/24 18:29:05 | 000,000,000 | ---D | M] (Search-Results Toolbar) -- C:\Users\Manlio\AppData\Roaming\mozilla\Firefox\Profiles\a0fc6vjq.default\extensions\{377e5d4d-77e5-476a-8716-7e70a9272da0}
O20:64bit: - AppInit_DLLs: (C:\PROGRA~3\Wincert\WIN32C~1.DLL) - C:\ProgramData\Wincert\win32cert.dll ()
O20:64bit: - AppInit_DLLs: (C:\PROGRA~3\Wincert\WIN64C~1.DLL) - C:\ProgramData\Wincert\win64cert.dll ()
O20 - AppInit_DLLs: (C:\PROGRA~3\Wincert\WIN32C~1.DLL) - C:\ProgramData\Wincert\win32cert.dll ()

:Files
C:\ProgramData\Wincert

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

4

THANKS Essexboy

Please see OTL reports attached

5

Could you try the firewall now, a repair may be required

6

@ Asyn, essexboy.

manliom has repaired and clean installed Avast! a couple of time already. No dice.

http://forum.avast.com/index.php?topic=118973.msg916741#msg916741

I asked him to get help here thinking that his sys could have either some remnants of an older FW or AV, or malware, or even some corrupted Windows file.

Thanks.

7

True but I have just removed wincert which may have been blocking it.

8

Thanks for the info Hernan.

9

Yes essexboy, I saw it. No problem Asyn.

Now to wait for manliom to answer. Thank you guys :smiley:

10

Thanks all, I’ll just go to repair option and tell you what happend

11

Unsuccessful… :frowning: Now the firewall appears installed but the module is not running and I can’t change the status…

12

Have you just repaired up until now or have you done a full re-install yet

Do you have a lot of aswtdi drivers in device manager

Go to Control Panel > Device Manager.
Under the View drop down select Show hidden devices
Open the Plug and Play section

Are there any yellow triangles there

13

I did both, first repair and then reinstall. In both cases: unsuccessfully. Sorry

14

Anything in the device manager ?

15

Please see the image

16

And no error is displayed, just the service not starting ?

17

yes

18

Have you had another firewall on the system at all, or have you ever had McAfee on there

19

No, nothing else with the windows firewall in diseable status…

20

OK I will have a rummage around and see if I can find any cause for the firewall to be blocked

Download and run farbar service scanner

http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg

Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.