Yes I have the latest release of AIS. Do you think that Windows FW can cause this? But I had everything running really smooth with the old setting, Win FW + AIS + MBAM, but today with the same config AIS FW got turned off…
The other thing, so far this has occurred only once a day, once I turn it back on, it hasnt been stopped yet… Till I reboot of course… So there might be something thats triggering this… Do you know of a way to check what caused it ?
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming. Avast will analyze it and respond back to you in this thread or to your email.
Thanks, will give it a try and let you know if it helped - turning off windows FW.
Currently there are no files in the mini dump folder. The memory.dmp file is almost 500mb, not sure if I can upload it any time soon due to the connectivity issues.
If you have difficulty, you can try emailing it to pk (Avast) on the forum; his email is a button under his name on the forum. If you have problems finding it, please let me know. Thank you.
It wasn’t a local problem, it was an avast bug. Lukas eventually tracked it down from the dump files (I think it was one that Logos sent in that finally gave him the info).
I looked at your uploaded memory dump, and it was a fault in your video driver (i’m really not sure what’s the reason)… you can try to update your drivers or check hw/installed apps. Or wait for another dump - once you get it, upload it on our ftp, and email me.
Just to clarify for other users on the forum, they should still go through the forum and troubleshoot with us first as we can usually fix the problem, then we can direct them to the appropriate person at Avast if needed. Thank you pk for your input.
Thanks pk! I actually had issues with my VGA drivers and did a clean installation. I have 2 questions regarding this.
1- could this be due to a VGA hardware failure? I reinstalled the drivers in the beginning of may.
2- VGA driver failures wouldn’t affect the firewall would it? So should I email Lukas?
1- yes, hw failure (or driver problem), or a conflict – I can’t say, because I don’t know anything about video drivers
2- yes, this dump has nothing to do with FW; email lukas, thanks