Avast Firewall is not functioning

Avast Free Antivirus / Premium Security
1

Good morning :slight_smile:
Avast updated this morning and the Firewall no longer works. And I am unable to turn it on. everything else shields, etc. seem to be okay. I tried the troubleshooting option and after finding no malware or anything like that it pretty much became an ad for Grimefighter.

Is this a false positive as far as the Firewall is concerned? Not sure what to do next.
My license is valid until 2017…

Ty in advance

2

Hi there,

This is easily fixable via a clean install. The install seems to have become corrupt.

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

1.Download your version of avast! and the avastclear tool:
Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier
Download Avast Clear Tool

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #3]
  2. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  3. Install the version you downloaded.
  4. Reboot.

Note : If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don’t hesitate to ask. It’s better to ask than make a mistake and start over again with the process.

3

Thank you so much!

I assume the code for my paid Avast is the same one I received when I purchased it this time.

If I have any issues I will come back. Thanks again!

:smiley:

4

The code is the same.

If it doesn’t work : https://www.avast.com/resend-license-paid.php

You’re welcome.

5

Is this download supposed to be fairly lengthy because it is.
Started at 54 minutes and now I look and it is an hour and 15.
I don’t ever remember it taking so long originally.

Just want to make sure that I am doing what I should be and the download is acting properly.

6

Avast Internet Security installer is 193mb.

If you have that one, it is correct.

7

I do! great thanks. 30+ minutes to go.

8

I think I am all set.
Followed your steps and it has been reinstalled and everything is functioning. Firewall included!

When I installed the new Avast the option for the code/key was there in that window(30 day free trial or asking if I had already bought a product) so I put it in before the install.

So after the final reboot there didn’t seem to be a need to put the code in again?
It says I am secure and the firewall is running.

So thank you!
And if there is anything else I should do please let me know.
;D