Avast firewall results in Canon printer not working

system · 2017-04-11T09:26:41.000Z

I have up to date Avast Premier.
Two weeks ago, I could no longer send printing to my Canon MG 7150 printer.
Now I have established that if I turn the Avast firewall off my printer functions normally.
I have looked on this forum and the “cures” suggested don’t appear to be for Avast Premium. For example they refer to going to Tools which I don’t have on my Avast menu.
Can someone provide assistance based on the current version of Avast please.

Thanks

Eddy · 2017-04-11T09:29:06.000Z

Set a exclusion for the printer software and it should work.

Pondus · 2017-04-11T09:39:42.000Z

Is your firewall / network profile in Puplic or private mode?

Firewall - Network profiles >> https://help.avast.com/en/av_free/12/settings_fw_profiles.html

https://www.avast.com/faq.php?article=AVKB25#artTitle

system · 2017-04-11T10:00:43.000Z

Eddy post:2:

Set a exclusion for the printer software and it should work.

How please?

CraigB · 2017-04-11T10:04:00.000Z

I think you’ll find the issue relates to what network profile you are using as Pondus has mentioned.

system · 2017-04-11T10:04:16.000Z

Pondus post:3:

Is your firewall / network profile in Puplic or private mode?
How do I find this out?

Firewall - Network profiles >> https://help.avast.com/en/av_free/12/settings_fw_profiles.html
If I go to Firewall via Settings > Components > Firewall > Customise I only have the following options Default rules, Preferences and Packet Rules.
https://www.avast.com/faq.php?article=AVKB25#artTitle

Pondus · 2017-04-11T10:16:18.000Z

When quoting you should put your response after the quote tags
Like this

Is your firewall / network profile in Puplic or private mode?

How do I find this out?

Firewall - Network profiles >> https://help.avast.com/en/av_free/12/settings_fw_profiles.html

If I go to Firewall via Settings > Components > Firewall > Customise I only have the following options Default rules, Preferences and Packet Rules.

===========================================================

Does this help? If not, someone that use the firewall need to guide you and find that setting
https://help.avast.com/en/av_free/12/page_fw_settings.html

system · 2017-04-11T10:29:31.000Z

My apologies Pondus. As you might guess, I am new to this forum lark and I wouldn’t need to be here if I didn’t have a problem.
Having apologised, perhaps someone could now answer my questions please?

Pondus · 2017-04-11T10:32:44.000Z

Having apologised, perhaps someone could now answer my questions please?

No need to apologise, there is a first time for evrything and we have all done that ;)

igor0 · 2017-04-11T13:35:18.000Z

Just open Protection (left-side pane) → Firewall and you will see the “Current network” and it’s Firewall profile.

system · 2017-04-11T14:46:05.000Z

Igor,
Thank you for your help. I can see that the current network is my router’s network and that it is set to Private.
What should I do next?

Pondus · 2017-04-11T14:48:56.000Z

Does this help? … turn off port scan

Avast UI → Protection → Firewall → Settings → Advanced → Uncheck “Enable automatic port scan detection”

system · 2017-04-11T16:21:13.000Z

Thanks.
Unchecking “Enable automatic port scan detection” appears to work.

I will monitor the ability to printout over the next few days before I’ll breathe easily again!!

If I get any problems I will let you know.

Once again, my thanks

Eddy · 2017-04-11T18:19:30.000Z

before I'll breathe easily again

breathe easily again anyway. It is better for your health ;D

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