Avast for Business (Cloud) Installlation Fails on Server 2012R2

Avast Business Cloud Management Console & Clients
1

I am trying to install Avast for Business (Cloud) on a Server 2010 R2 which is on a Hyper-V virtual. I’ve already installed it on 2 other servers, one Server 2012 R2 and one Server 2008.

First I had trouble uninstalling Avast Endpoint, but i finally got it to uninstall by connecting to the Virtual through the Failover Cluster Manager instead of RDP.

After uninstalling, when I try to install the cloud version of Avast, I click on “Install”, the progress bar goes to almost 100%, then i get an error:

There was an error whuile completing the setup process. Restart computer."

I view the setup log but can’t make sense of it. Restarting doesn’t help and I can’t get the virtual into safe mode so I can run the Avast Cleaner. Any suggestions would be welome.

The error log is too long to post but here are some excerpts from it:

2016-10-19 14:30:33Infodldwrap[2456,2192]HttpGet: ‘iplugins-0.vpx’ was successfully downloaded (ip: 104.104.245.25, size: 13272 bytes).
2016-10-19 14:30:33Infodldwrap[2456,2192]HttpGet: ‘iplugins-0.vpx’ was successfully verified.
2016-10-19 14:30:33Errorpkgengine[2456,2192]UpdateToFull: corrupted downloaded full package ‘iplugins-0.vpx’. Trying again: 1/3

then:

2016-10-19 14:30:33Infodldwrap[2456,2192]HttpGet: ‘iplugins-0.vpx’ was successfully verified.
2016-10-19 14:30:33Errorpkgengine[2456,2192]UpdateToFull: corrupted downloaded full package ‘iplugins-0.vpx’. Trying again: 3/3
2016-10-19 14:30:33Errorpkgengine[2456,2192]UpdateVPXs: package iplugins was not updated. Status: 40961 (0x0000A001) [Invalid signature]
2016-10-19 14:30:33Fatalinstupcore[2456,2192]The installation failed with error 40961 (0x0000A001) [Invalid signature]. Performing uninstall…
2016-10-19 14:30:33Infoinstupcore[2456,2192]Product uninstallation has started.
2016-10-19 14:30:34Erroravast_connector[2456,2192]Create: LoadLibraryEx(‘AavmRpch.dll’) has failed with code: 126 (0x0000007E) [The specified module could not be found.]

then this:

Software\Avast\uicred1.dat’) failed, code 87 (0x00000057) [The parameter is incorrect.]
2016-10-19 14:30:38Errorfilehlp[2456,2192]OpOnReboot: MoveFileEx('\192.168.1.5\data\user\margot.ross\Application Data\AVAST Software\Avast') failed, code 87 (0x00000057) [The parameter is incorrect.]
2016-10-19 14:30:39Infoservers[2456,2192]Server definition(s) loaded for ‘C:\Users\MARGOT~1.ROS\AppData\Local\Temp_av_iup.tm~a04940\servers.def’: 29 (maintenance:0)
2016-10-19 14:30:39Infoservers[2456,2192]ChooseServer: selected server ‘Download r2918807 ABS Server’ with current url ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’ of type ‘URL_TYPE_STATS2’.
2016-10-19 14:30:39Infoservers[2456,2192]Server definition(s) loaded for ‘C:\Users\MARGOT~1.ROS\AppData\Local\Temp_av_iup.tm~a04940\servers.def’: 29 (maintenance:0)
2016-10-19 14:30:39Infoservers[2456,2192]ChooseServer: selected server ‘Download g9158055 ABS Server’ with current url ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’ of type ‘URL_TYPE_STATS2’.
2016-10-19 14:30:40Infodldwrap[2456,1496]HttpPost: ok with http status: 204
2016-10-19 14:30:40Infostats[2456,1496]Statistics sent successfully.
2016-10-19 14:30:40Infodldwrap[2456,916]HttpPost: ok with http status: 204
2016-10-19 14:30:40Infostats[2456,916]Statistics sent successfully.

Thank you,

2

Jesse - look at this link to change your “start-up delay”: http://www.howtonetworking.com/server/hyper-v28.htm

and then hammer on the F8 button on boot-up

3

right click on your downloaded installer file and go to properties. If there is a check box beside Blocked then uncheck it and press OK. Right click on the file again and click Run As Administrator and you should be fine.

4

Try the Full/Offline Installer