Avast free 2016 and auto update problem

sandeepshampur · 2015-11-09T06:35:05.000Z

I have Avast free version 11.1.2241 and I am not able to know if updates are happening. The front screen says that “Everything is up-to-date”. On the update screen the connection says “Connection not established” and the last update received date is 4 days old. In the statistics screen, the number of updates received in last 24-hours is zero. In the ‘defs’ folder I see a sub-folder “15110801” (this is the same number shown in the ‘current version’ of update) and see files that have time stamp of today morning. I am bit confused at the status of update. Is the update happening or is there a problem to fix?

I am on Windows 8.1 Pro

Eddy · 2015-11-09T06:39:56.000Z

What happens if you manually try to update ?

sandeepshampur · 2015-11-09T06:42:44.000Z

It shows that it is sending statistics and later says that I am upto date.

Asyn · 2015-11-09T07:19:58.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

sandeepshampur · 2015-11-16T07:31:27.000Z

I did repair and left it for few days and the status is same.

Asyn · 2015-11-16T07:43:20.000Z

Other security related software installed…?
Which AV(s) did you use before Avast…?

sandeepshampur · 2015-11-16T08:34:25.000Z

I had K7 antivirus. I uninstalled it before installing Avast.

Asyn · 2015-11-16T08:38:05.000Z

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

sandeepshampur · 2015-11-19T05:23:46.000Z

This has fixed the problem. Thanks Asyn!

Asyn · 2015-11-19T05:35:52.000Z

You’re welcome.

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