Essexboy - thanks for staying with it and apologies for the delay - I’ve been away the last few days.

I downloaded OTL and ran it, and it produced OTL.txt and Extras.txt as you said. I then noticed I’d forgotten to click “Scan All Users” before scanning, so I did it again that box ticked. However, it then only gave me one file on completion, OTL.txt. I’ve tried running it again a few times, but still get just the one notepad file as a result. Herewith then, are “OTL single user.txt” and Extras single user.txt" (the results of the first scan with “Scan All Users” unselected, together with the single file, “OTL All users.txt”. Hope this makes sense. Many thanks.