Hello. I’ve used avast! as my anti-virus software for the best part of three years, and for the majority of that time I have had no issues. However, over the past couple of days my version seems unable to update from the client itself anymore, automatic updates aren’t working… and I cannot force them to happen by going into the program and telling it to update. Though, I can update virus definitions by downloading the separate .exe file from the avast! site and running it.
From what I can tell, it seems to be a permissions problem but I have no idea how to solve it; my account is the only one on my PC, meaning I am the administrator.
The error I receive when I try to update by going into the client is “Last Encountered Error: Access is Denied”. By delving into my avast! logs, it comes up with the following:
04:03:41 min/gen Started: 03.11.2012, 04:03:41
04:03:41 vrb/gen Operation set to INST_OP_UNKNOWN
04:03:41 min/gen Old version: 5c2 (1474)
04:03:41 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1474;p)
04:03:41 min/gen Running SETUP_AIS-5c2 (1474)
04:03:41 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2] x64
04:03:41 nrm/sys Memory: 25% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2032640/2097024K free
04:03:41 vrb/sys Computer WinName: OFFICE
04:03:41 min/sys Windows Net User: SYSTEM
04:03:41 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “27”
04:03:41 vrb/gen DldSrc set to inet
04:03:41 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
04:03:41 min/gen Old version: 5c2 (1474)
04:03:41 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
04:03:41 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a01324 (438639M free)
04:03:41 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
04:03:41 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1474;p)
04:03:41 vrb/sys Computer DnsName: Office
04:03:41 vrb/sys Computer Ip Addr: 192.168.1.64
04:03:41 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (438639M free)
04:03:41 vrb/gen LoadState: Edition=1
04:03:41 nrm/int SYNCER: Type: no proxy
04:03:41 nrm/int SYNCER: Auth: no authentication
04:03:41 vrb/pkg Part prg_ais-5c2 is installed
04:03:41 vrb/pkg Part vps_win32-12110201 is installed
04:03:41 vrb/pkg Part setup_ais-5c2 is installed
04:03:41 vrb/pkg Part jrog-a7 is installed
04:03:41 vrb/pkg Part jrog2-633 is installed
04:03:41 min/gen Old version: 5c2 (1474)
04:03:41 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
04:03:41 min/gen GUID: 03f890ef-f5ca-49f6-9983-83aae3739ad0
04:03:41 nrm/gen Server definition(s) loaded for ‘main’: 187 (maintenance:0)
04:03:41 nrm/gen SelectCurrent: selected server ‘Download323 AVAST5 Server’ from ‘main’
04:03:41 nrm/int SYNCER: Type: no proxy
04:03:41 nrm/int SYNCER: Auth: no authentication
04:03:41 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
04:03:41 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
04:03:41 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
04:03:41 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
04:03:41 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1474;p)
04:03:41 nrm/int ERROR:GetInetFile, CreateFile( “C:\Windows\TEMP_asw_aisI.tm~a01324\onefile.dld”) returned 0x00000005
04:03:41 nrm/gen InvalidateCurrent: invalidated server ‘Download323 AVAST5 Server’ from ‘main’
04:03:41 nrm/gen SelectCurrent: selected server ‘Download329 AVAST5 Server’ from ‘main’
04:03:41 nrm/int SYNCER: Type: no proxy
04:03:41 nrm/int SYNCER: Auth: no authentication
04:03:41 dbg/int while trying to get file ‘servers.def.vpx’, error 0x00000005 has occured, try 1
04:03:41 min/int tried 1 servers to get file ‘servers.def.vpx’, but failed (0x00000005)
04:03:41 min/fil servers.def.vpx not changed, 1351700420
04:03:41 min/pkg Download servers.def, servers.def.vpx failed with error 0x00000005.
04:03:41 nrm/int ERROR:GetInetFile, CreateFile( “C:\Windows\TEMP_asw_aisI.tm~a01324\onefile.dld”) returned 0x00000005
04:03:41 nrm/gen InvalidateCurrent: invalidated server ‘Download329 AVAST5 Server’ from ‘main’
04:03:41 nrm/gen SelectCurrent: selected server ‘Download737 AVAST5 Server’ from ‘main’
04:03:41 nrm/int SYNCER: Type: no proxy
04:03:41 nrm/int SYNCER: Auth: no authentication
04:03:41 dbg/int while trying to get file ‘servers.def’, error 0x00000005 has occured, try 1
04:03:41 min/int tried 1 servers to get file ‘servers.def’, but failed (0x00000005)
04:03:41 min/fil servers.def not changed, 1351700420
04:03:41 min/pkg Tried to download servers.def but failed with error 0x00000005.
04:03:41 min/pkg LoadAllDefs failed 0x00000005
04:03:41 min/gen Error:Access is denied.
04:03:41 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
04:03:41 nrm/pkg Retries: total 2, files 2, servers 3
04:03:41 vrb/fil NeedReboot=false
04:03:41 min/gen Return code: 0x00000005 [Access is denied.]
04:03:41 min/gen Stopped: 03.11.2012, 04:03:41
I first suspected that this might be a form of malware causing this problem, my initial scan with Malwarebytes hasn’t came up with anything. To conclude, I am perplexed as to what I need to do to solve this problem, and any help would be much appreciated.
