Avast! Free Antivirus BSOD Crash

Avast Free Antivirus / Premium Security
1

AVAST Software Gentlemen, stop damaging people’s systems with your well-for-nothing products!

BSOD
Mini051511-01.dmp

==================================================
Filename : aswSnx.SYS
Address In Stack : aswSnx.SYS+376c1
From Address : 0xa9237000
To Address : 0xa92a7000
Size : 0x00070000
Time Stamp : 0x4dc929a9
Time String : 5/10/2011 15:03:53
Product Name : avast! Antivirus System
File Description : avast! Virtualization Driver
File Version : 6.0.1125.0
Company : AVAST Software
Full Path : C:\WINDOWS\system32\drivers\aswSnx.SYS

==================================================
Filename : aswSP.SYS
Address In Stack : aswSP.SYS+6c72
From Address : 0xa92a7000
To Address : 0xa92f0180
Size : 0x00049180
Time Stamp : 0x4dc9299f
Time String : 5/10/2011 15:03:43
Product Name : avast! Antivirus System
File Description : avast! self protection module
File Version : 6.0.1125.0
Company : AVAST Software
Full Path : C:\WINDOWS\system32\drivers\aswSP.SYS

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+93ac0
From Address : 0x804d7000
To Address : 0x80700000
Size : 0x00229000
Time Stamp : 0x4d00dcb6
Time String : 12/9/2010 16:42:14
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Company : Microsoft Corporation
Full Path : C:\WINDOWS\system32\ntoskrnl.exe

==================================================
Filename : PCTAppEvent.sys
Address In Stack : PCTAppEvent.sys+13810
From Address : 0xa8b8d000
To Address : 0xa8bb2b00
Size : 0x00025b00
Time Stamp : 0x4cb4cff2
Time String : 10/13/2010 00:15:30
Product Name : PC Tools App Monitor Driver
File Description : PC Tools App Monitor Driver
File Version : 2, 0, 1, 25
Company : PC Tools
Full Path : C:\WINDOWS\system32\drivers\PCTAppEvent.sys

System Info:
Windows XP SP3 (fully updated)
Internet Explorer 8 (fully updated)
Avast! Free Antivirus 6.0.1125.0 (fully updated)
PC Tools Firewall Plus 7.0

Thanks :-[

2

Considering only two of those listed have anything connected to avast.

  • Upload any related minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. m0unds-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic, user name, etc. etc. in the zip file.

  • Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:

  • Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder.

Or

Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this

explorer ftp://ftp.avast.com/incoming

and drag the file into the window, from another explorer window.

3

The Last Bugcheck blames a PC Tools software, you should remove it :slight_smile: